Make the next call count.
A dedicated app for agents.
Give agents their own application to track call progress, review insights and mistakes, add notes, and receive comments from their manager. Agents can open a dispute when an evaluation needs another look, then use the feedback to improve their next conversation.
Available on:WindowsmacOSLinuxWeb
Client pilot results
| Metric | Observed result |
|---|---|
| Average revenue per hour | +8.6% ($20.49 to $22.24) |
| Participants who improved revenue/hour | 85.7% |
| Largest individual revenue/hour gain | +31.0% ($10.14 to $13.28) |
Source: OnScript Agent Assist client pilot, July–September 2026. Results from one pilot; outcomes vary. Sample size is not stated in the source.
Explore Agent Assist
Explore calls, coaching, leaderboards, and performance trends in the Agent Assist app. Watch the guided tour, or hover over the demo to explore it yourself. All calls and metrics are fictional demo data.
Post-call feedback
See your last evaluated call score and the specific sales opportunities you missed.
Call reviews
Review scorecards, insights, and mistakes to understand each evaluated call.
Focused coaching
Read manager comments, add notes, and follow coaching assignments in one workspace.
Disputes
Ask for a review when you disagree with a call evaluation.
Team leaderboard
Compare performance, earn coins, and see progress across the team.
Performance trends
Track scores, call volume, and recurring coaching priorities over time.
Dashboard & Trends
Know what to improve on the next call.
Follow your call results and progress over time, understand insights and mistakes, and keep notes and manager comments in one place. Review feedback between calls and open a dispute when you disagree with an evaluation.
Last Call Widget
View your most recently evaluated call's quality score and missed scorecard items.
Weekly Trends
Analyze average scores, call volumes, and call duration distributions over time.
Actionable Insights
Identify your top 3 areas for improvement with quick coaching tips.
Agent Notes
Keep your own notes alongside coaching feedback and follow-up tasks.
Manager Comments
Receive comments from your manager and keep coaching conversations in one workspace.
Mini Mode
A compact, unobtrusive widget that sits quietly on your screen without distracting from your main workflow.
Leaderboards & Coins
Rise through the ranks by earning bonus coins for high-scoring calls.
Dispute System
Open a dispute when you believe a call evaluation needs another review.
Deployment
Get started in seconds
Sign Up
Create your administrator account on the OnScript platform.
Add Agents
Invite your call center agents directly from the admin panel.
Open Agent Assist
Install the desktop app on Windows, macOS, or Linux, or use the web version.
Track
Agents review evaluated calls while you track coaching priorities and performance via the web.
Trusted by Teams
What contact centers say about OnScript
Agent Assist Pilot: 8.6% Higher Average Revenue per Hour
Read story+8.6%
Avg. revenue/hour
Prominent BPO Sees 40% Cost Savings with OnScript
Read story+40%
Cost Savings
+30%
Revenue Increase
+100%
Data Insight Rating
Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration
Read story+30%
Cost Savings
+10%
Revenue Increase
+100%
Data Insight Rating
Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript
Read story+10%
Cost Savings
+10%
Revenue Increase
+50%
Data Insight Rating
Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration
Read story+50%
Cost Savings
+10%
Revenue Increase
+29%
Data Insight Rating
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