Comprehensive QA Monitoring
AI Call Quality Assurance Software
Evaluate recorded calls with consistent scorecards, investigate exceptions, and turn quality findings into focused agent coaching.
Request a demoAutomated quality assurance with human oversight
What OnScript helps your team do
OnScript helps QA teams evaluate more conversations with consistent scorecards while keeping analysts in control of criteria, exceptions, disputes, and coaching follow-up.
Apply the same evaluation criteria across every selected interaction
Reduce repetitive manual review and focus analysts on exceptions
Create an auditable link between scores and conversation evidence
How it works
Step 1
Translate the existing QA form into configurable scorecard criteria.
Step 2
Process conversations and review scores, auto-fails, and supporting evidence.
Step 3
Refine criteria and route coaching or follow-up through team workflows.
Connect supported recording sources and apply shared evaluation criteria to the calls you process. Review processing coverage and exceptions before treating results as a complete view of your operation.
For example, turn an approved opening, a discovery question, and a required disclosure into separate criteria. Review scores alongside the conversation evidence before deciding what needs follow-up.
Use specific conversation moments to explain feedback, assign a focused next step, and review agent trends over time. Automated analysis supports the reviewer throughout the quality management process.
Explore automated scorecards, team workflows, and agent coaching.
Connect quality findings with agent performance trends.
Frequently asked questions
Yes. Teams can configure custom questions, weights, validation rules, and auto-fail conditions around their quality framework.
Yes. Automated evaluation expands coverage, while analysts can investigate evidence, handle exceptions, and refine the quality program.
See the workflow with your team
Discuss your call sources, scorecard criteria, and review process. Explore supported integrations and security information before your evaluation.
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