Claims & Policy AI
Insurance Solutions
Streamline claims processing and improve customer service in insurance with AI solutions designed for policy management, claims assessment, and customer support.
Request a demoConversation intelligence for insurance service operations
What OnScript helps your team do
OnScript helps insurance contact teams evaluate service quality, detect configured process requirements, and understand recurring customer needs across policy, billing, sales, and claims-related conversations.
Monitor adherence to approved scripts and process steps
Find recurring questions and service friction across conversation types
Use interaction evidence to focus coaching and operational review
How it works
Step 1
Separate conversation types and define the criteria relevant to each workflow.
Step 2
Configure scorecards, validation, facts, and privacy controls.
Step 3
Review findings with quality, operations, and compliance stakeholders.
Explore automated scorecards, team workflows, and agent coaching.
Connect quality findings with agent performance trends.
Frequently asked questions
Usually not. Policy service, sales, billing, and claims workflows have different requirements, so OnScript can be configured around distinct use cases.
OnScript analyzes conversation content and configured process signals; policy interpretation and coverage decisions remain with authorized insurance professionals and systems.
See the workflow with your team
Discuss your call sources, scorecard criteria, and review process. Explore supported integrations and security information before your evaluation.
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