Advanced QA Analytics
Quality Analysts
Empower quality analysts with sophisticated tools for detailed conversation analysis, performance tracking, and quality improvement insights.
Request a demoMore coverage and better evidence for quality analysts
What OnScript helps your team do
OnScript helps quality analysts spend less time locating and scoring routine conversations and more time investigating exceptions, improving criteria, and coaching teams.
Search and filter conversations using structured quality signals
Inspect the evidence behind each automated result
Track recurring findings by agent, team, criterion, and time period
How it works
Step 1
Configure the scorecard and the evidence expected for each criterion.
Step 2
Review automated results, exceptions, and representative conversation moments.
Step 3
Calibrate results with stakeholders and update criteria as the operation changes.
Explore automated scorecards, team workflows, and agent coaching.
Connect quality findings with agent performance trends.
Frequently asked questions
OnScript workspaces support review-oriented workflows so teams can investigate results and handle feedback around evaluated conversations.
Yes. Quality frameworks can evolve, although teams should document changes to preserve meaningful comparisons and governance.
See the workflow with your team
Discuss your call sources, scorecard criteria, and review process. Explore supported integrations and security information before your evaluation.
Request a demo
