AI-Powered Quality Control

Improve your company's quality assurance processes with AI-enabled speech analytics.

What is OnScript AI?

OnScript AI is a better way to transform customer experience

AI-Driven QA
Experience cutting-edge Quality Assurance with OnScript.ai. Our AI-driven solution ensures optimal accuracy, swift processing, and concrete results, all without any human interaction, replacing the human process altogether.
Agent Dashboards
Elevate team performance with intuitive Agent Dashboards. These user-friendly interfaces offer pinpoint accuracy, efficiency, and enhanced agent performance, allowing each agent to see their scores, where they need work, and where they are thriving moments after a call is completed while it is still fresh in their mind.
Business Insights
Unlock your data's potential with actionable insights from OnScript.ai. Monitor sales effortlessly, enhance ROI, and dive into the emotional aspects of conversations for better engagement. OnScript monitors quality control and helps find the best-performing agents, isolating what makes those agents your top performers and allowing you to replicate those behaviors across your entire call center.
HIPAA Compliant
Rest easy with our full HIPAA compliance, ensuring the highest data security standards. OnScript is committed to maintaining HIPAA compliance. We operate out of a HIPAA-compliant, biometric-secured data center, and all of OnScrip's data is stored on our machines.
Fully Customizable
Tailor OnScript.ai to meet your unique needs. Adapt workflows, branding, and scalability to align with your business goals. We take your current scorecard process and expound upon it to give personalized results, not just rudimentary keyword matching. If you want it scored, we can make it happen.

Optimized Performance

Blending AI Agility with Human Precision for Unmatched Results

Our ability to combine the swiftness of AI with the precision of the human ear results in an accuracy level exceeding 99.5%. Moreover, our costs are less than those of our competitors.

Accuracy

Increase the CSAT

Compliance monitoring

Increase in collection rates

sec

Lower AHT

Decrease in Ramp up time

How is OnScript AI different?

Maximizing ROI: Advanced Analytics and Conversion Strategies

Data Analysis

Advanced data analysis and reporting dashboards allow you to see high level and granular agent, team, buyer, or media source performance

Advanced Dashboard

Call Center agent logins for all agents to view their own calls, scoring and performance

Realtime

Results are delivered to your dashboard minutes after calls are ended

Performance

Monitor and evaluate agent performance with our precise and accurate call evaluation and sentiment scoring

Flexible pricing models

Three pricing models to service Call Centers of all sizes. We have no set up fees or long term contracts. Our models allows you to pay as you go and cancel at any time if you are not happy with our product

How is OnScript AI different?

Accurately track your calls with unparalleled precision

Identifying the top-performing calls and agents can help you enhance sales and customer service by directing your focus to where it is most needed.

Precise scoring leads to precise results

The effectiveness of Call Center QA monitoring depends on the quality of available data. Enhance your monitoring efforts by incorporating accurately scored interactions.

Delve deeper into the details

Thanks to our human analysts, our reviews enable you to identify the specific areas where mistakes were made, facilitating high-level changes to ensure continuous accuracy

Empowering Every Level

Tailored AI Solutions for Leaders, Managers, and Agents

For Leaders

Enhance Customer Lifetime Value through rapid quality assurance improvements, expansive automated coaching, and strategic optimization of key business factors. Transform the customer experience with Generative AI in contact centers.

For Managers

Actively tackle productivity issues in contact centers across all customer-interaction teams by concentrating on conversational analytics, vigilant compliance tracking, and systematic coaching for agents. Utilize Convin's advanced LLM models for deeper insights into customer behaviors.

For Agents

Enable agents to adeptly manage intricate dialogues through emphasis on impartial feedback, adaptable, individualized coaching, and daily provision of practical, actionable insights.

We've experienced a dramatic improvement in our call center's performance since implementing OnScript AI. The real-time transcription and AI-driven quality assurance have been key in enhancing the effectiveness of our customer interactions, setting a new benchmark for operational efficiency.