Boost Agent Performance and Maximize ROI with OnScript
AI-powered quality assurance and speech analytics. Automate call scoring, monitor compliance, and turn conversations into actionable coaching insights.
How is OnScript different?
Increase Revenue and Customer Satisfaction with AI-Driven Call Analysis
Data Analysis
Advanced data analysis and reporting dashboards allow you to see high level and granular agent, team, buyer, or media source performance
Advanced Dashboard
Call Center agent logins for all agents to view their own calls, scoring, and performance
Post-Call Results
Results are delivered to your dashboard minutes after calls are ended
Performance
Monitor and evaluate agent performance with our precise and accurate call evaluation and sentiment scoring
Flexible Pricing Models
Three pricing models to service customers of all sizes. We have no setup fees or long-term contracts.
Accurately track your calls with unparalleled precision
Identifying the top-performing calls and agents can help you enhance sales and customer service by directing your focus to where it is most needed.
Precise scoring leads to precise results
The effectiveness of Call Center QA monitoring depends on the quality of available data. Enhance your monitoring efforts by incorporating accurately scored interactions.
Review the evidence behind each score
Give your QA reviewers conversation context to investigate exceptions, refine evaluation criteria, and identify practical coaching opportunities.
We are OnScript
What our clients say about us
Prominent BPO Sees 40% Cost Savings with OnScript
Read story+40%
Cost Savings
+30%
Revenue Increase
+100%
Data Insight Rating
Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration
Read story+30%
Cost Savings
+10%
Revenue Increase
+100%
Data Insight Rating
Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript
Read story+10%
Cost Savings
+10%
Revenue Increase
+50%
Data Insight Rating
Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration
Read story+50%
Cost Savings
+10%
Revenue Increase
+29%
Data Insight Rating
What is OnScript?
OnScript is a better way to transform customer experience
AI-Driven QA
Evaluate recorded calls against configurable quality criteria. Automated scoring helps QA teams cover more conversations while reviewers investigate exceptions and guide coaching.
Agent Dashboards
Elevate team performance with intuitive Agent Dashboards. These user-friendly interfaces offer pinpoint accuracy, efficiency, and enhanced agent performance, allowing each agent to see their scores, where they need work, and where they are thriving moments after a call is completed while it is still fresh in their mind.
Business Insights
Unlock your data's potential with actionable insights from OnScript.ai. Monitor sales effortlessly, enhance ROI, and dive into the emotional aspects of conversations for better engagement.
HIPAA Compliant
Ensuring the highest data security standards with full HIPAA compliance.
Fully Customizable
Adapt OnScript.ai to your unique workflows, branding, and goals.
QA solutions
Core Capabilities That Power Your Contact Center
Scorecard
AI-Powered Quality Assurance with Intelligent Call Scoring
Transform your quality assurance process with intelligent call scoring and comprehensive evaluation systems that deliver consistent, objective assessments for superior customer interactions.
Compliance & Security
Protect Sensitive Data with PII Redaction
Redact Sensitive Information
Banking details, SSNs, and credit card numbers automatically redacted in transcripts AND audio recordings
Seamless Ecosystem Integration
Connect supported dialers and CRMs to process recordings and return results to your existing workflows.
For Leaders
Enhance Customer Lifetime Value through rapid quality assurance improvements, expansive automated coaching, and strategic optimization of key business factors. Transform the customer experience with Generative AI in contact centers.
For Managers
Actively tackle productivity issues in contact centers across all customer-interaction teams by concentrating on conversational analytics, vigilant compliance tracking, and systematic coaching for agents. Use OnScript's conversation insights to investigate trends and plan focused follow-up.
For Agents
Enable agents to adeptly manage intricate dialogues through emphasis on impartial feedback, adaptable, individualized coaching, and daily provision of practical, actionable insights.
Optimized Performance
Consistent Call Evaluation, Actionable Results
Apply shared scorecards to your call recordings, review the evidence behind each result, and focus your team's attention on exceptions and coaching opportunities. Refine your criteria as your quality program evolves.
Call Review and Agent Development
Turn Call Reviews into Focused Coaching
Identifying the top-performing calls and agents can help you enhance sales and customer service by directing your focus to where it is most needed.
Sentiment Reporting
Agent Self Management
The Power of AI in Monitoring Agent Performance
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Meet Darby
Your AI assistant for conversation insights
Ask questions, explore campaigns, track agent performance, and surface compliance issues — through natural conversation. Darby streams live answers from your OnScript account with full source citations.
Your security is our priority
GDPR-ready
TCPA-ready
CCPA Compliant
HIPAA Compliant
SOC 2 Type II Certified
ISO 27001 Compliant
