AI-Powered Quality Control
Improve your company's quality assurance processes with AI-enabled speech analytics.
Experience cutting-edge Quality Assurance with OnScript.ai. Our AI-driven solution ensures optimal accuracy, swift processing, and concrete results, all without any human interaction, replacing the human process altogether.
Elevate team performance with intuitive Agent Dashboards. These user-friendly interfaces offer pinpoint accuracy, efficiency, and enhanced agent performance, allowing each agent to see their scores, where they need work, and where they are thriving moments after a call is completed while it is still fresh in their mind.
Unlock your data's potential with actionable insights from OnScript.ai. Monitor sales effortlessly, enhance ROI, and dive into the emotional aspects of conversations for better engagement. OnScript monitors quality control and helps find the best-performing agents, isolating what makes those agents your top performers and allowing you to replicate those behaviors across your entire call center.
Rest easy with our full HIPAA compliance, ensuring the highest data security standards. OnScript is committed to maintaining HIPAA compliance. We operate out of a HIPAA-compliant, biometric-secured data center, and all of OnScrip's data is stored on our machines.
Tailor OnScript.ai to meet your unique needs. Adapt workflows, branding, and scalability to align with your business goals. We take your current scorecard process and expound upon it to give personalized results, not just rudimentary keyword matching. If you want it scored, we can make it happen.
Our ability to combine the swiftness of AI with the precision of the human ear results in an accuracy level exceeding 99.5%. Moreover, our costs are less than those of our competitors.
Thoroughly analyze each call to obtain a comprehensive view and understanding.
Visualize precisely what you desire, at the location and time of your choosing.
Visualizing data provides crucial insights that can be acted upon.
Effectively handle agent rebuttals to maximize your return on investment (ROI).
Accurately track your calls with unparalleled precision.
Identifying the top-performing calls and agents can help you enhance sales and customer service by directing your focus to where it is most needed.
Precise scoring leads to precise results
The effectiveness of Call Center QA monitoring depends on the quality of available data. Enhance your monitoring efforts by incorporating accurately scored interactions.
Delve deeper into the details
Thanks to our human analysts, our reviews enable you to identify the specific areas where mistakes were made, facilitating high-level changes to ensure continuous accuracy