Stories of Transformation

Learn how enterprises have enhanced agent performance and improved customer experience with OnScript.AI

Accuracy

Compliance monitoring

Lower AHT

27%

Increase Customer Satisfaction

OnScript AI™ enhances the quality of interactions between agents and customers by providing real-time feedback and detailed performance metrics. Our advanced sentiment analysis and call scoring ensure agents can refine their approach, resulting in significantly higher customer satisfaction levels.

17%

Boost Collection Rates

With OnScript AI’s precise call evaluation and actionable insights, your agents will be better equipped to handle collection calls effectively. By identifying and addressing weak points in the call process, OnScript AI™ helps increase the success rate of collections.

60%

Reduce Ramp-Up Time

OnScript AI’s comprehensive training tools and automated call evaluations drastically shorten the learning curve for new agents. Our system delivers instant feedback and performance reports, enabling rapid skill development and reducing the time it takes for new hires to become fully productive.

50%

Enhance Data Insight Rating

OnScript AI™ empowers your call center with unparalleled data insights, driving strategic decisions and operational excellence. Our advanced analytics and comprehensive reporting tools enable you to gain a deeper understanding of your call center’s performance, ensuring you make data-driven decisions that propel your business forward.