Agent Assist Pilot Achieves 8.6% Higher Average Revenue per Hour
In a client pilot from July to September 2026, average revenue per hour increased from $20.49 to $22.24. Revenue productivity improved for 85.7% of participating agents, with the largest individual gain reaching 31.0%. Agent Assist helped surface missed sales opportunities and coaching priorities after evaluated calls, without interrupting live conversations. Learn what Agent Assist is and how it works.Available on:WindowsmacOSLinuxWeb
Revenue Enhancement
Average revenue per hour increased from $20.49 in July to $22.24 in September 2026, an observed improvement of 8.6% in the client pilot.
Percentage Increase
+8.6%
Largest Individual Revenue/Hour Gain
+31.0%
The largest individual improvement was from $10.14 to $13.28 per hour between July and September.
Participants Who Improved Revenue/Hour
85.7%
85.7% of pilot participants showed positive revenue productivity growth from July to September.
Explore Agent Assist
Explore calls, coaching, leaderboards, and performance trends in the Agent Assist app. Watch the guided tour, or hover over the demo to explore it yourself. All calls and metrics are fictional demo data.
Post-call feedback
See your last evaluated call score and the specific sales opportunities you missed.
Call reviews
Review scorecards, insights, and mistakes to understand each evaluated call.
Focused coaching
Read manager comments, add notes, and follow coaching assignments in one workspace.
Disputes
Ask for a review when you disagree with a call evaluation.
Team leaderboard
Compare performance, earn coins, and see progress across the team.
Performance trends
Track scores, call volume, and recurring coaching priorities over time.
Key Metrics Summary
| Metric | Observed result |
|---|---|
| Average revenue per hour | +8.6% ($20.49 to $22.24) |
| Participants who improved revenue/hour | 85.7% |
| Largest individual revenue/hour gain | +31.0% ($10.14 to $13.28) |
Source: OnScript Agent Assist client pilot, July–September 2026. Results from one pilot; outcomes vary. Sample size is not stated in the source.
Conclusion
Agent Assist gives agents a practical feedback loop between calls: review missed scorecard items, identify recurring coaching priorities, and apply the feedback to the next conversation.
“It has also helped identify missed opportunities and specific areas where agents need additional coaching.”
Anonymized client leadership, as quoted in the pilot success story.
