Automated quality assurance with human oversight
What OnScript helps your team do
OnScript helps QA teams evaluate more conversations with consistent scorecards while keeping analysts in control of criteria, exceptions, disputes, and coaching follow-up.
Reduce repetitive manual review and focus analysts on exceptions
Create an auditable link between scores and conversation evidence
How it works
- 01
Translate the existing QA form into configurable scorecard criteria.
- 02
Process conversations and review scores, auto-fails, and supporting evidence.
- 03
Refine criteria and route coaching or follow-up through team workflows.
Explore automated scorecards, validation, and agent coaching.
Frequently asked questions
Can OnScript use our existing QA scorecard?
Yes. Teams can configure custom questions, weights, validation rules, and auto-fail conditions around their quality framework.
Do analysts still review results?
Yes. Automated evaluation expands coverage, while analysts can investigate evidence, handle exceptions, and refine the quality program.
