Data Validation

Ensure agent accuracy and compliance with AI-powered Data Validation

Evaluate how accurately agents enter customer information into your CRM, matched against what was said during the call. Stay compliant with TCPA guidelines and improve data quality.

Watch how Data Validation ensures agent accuracy and compliance

Accurate Data Capture

Our AI compares what agents enter into your CRM against what customers actually said during the call. Using metadata from your CRM, we quickly identify discrepancies and ensure data accuracy across all customer interactions.

CRM data validation against call audio

Automated discrepancy detection

Customizable weighted questions

TCPA Compliance & Multi-DBA Support

Monitor verbatim TCPA disclosure. Our platform supports multi-brand and dynamic disclosure, ensuring every call references the proper DBA's and TCPA disclosures accurately.

Verbatim TCPA disclosure monitoring

Multi-brand DBA support

Real-Time Alerts & Corrective Actions

Trigger real-time alerts for compliance violations, enabling proactive and swift corrective actions within minutes of the call ending. Set up as Auto Fail, No Evaluation, or apply custom weightings to ensure accuracy is measured according to your organization's standards.

Real-time compliance alerts

Configurable validation settings

Swift corrective action workflows

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