Scorecard

AI-Powered Quality Assurance with Intelligent Call Scoring

Transform your quality assurance process with intelligent call scoring and comprehensive evaluation systems that deliver consistent, objective assessments for superior customer interactions.

Automated Call Scoring

OnScript's Scorecard uses advanced AI algorithms to automatically evaluate every customer interaction against your quality standards. Get consistent, objective scoring that eliminates human bias and provides reliable performance metrics across your entire team.

AI-driven objective scoring

Consistent evaluation standards

Real-time performance metrics

Customizable Scoring Criteria

Tailor your evaluation framework to match your specific business requirements. Create custom scoring rubrics, set weighted criteria, and define quality benchmarks that align with your company's standards and industry best practices for optimal call performance.

Flexible scoring rubrics

Weighted evaluation criteria

Industry-specific benchmarks

Customizable scoring criteria interface with weighted metrics

Performance analytics dashboard showing scoring trends and insights

Performance Analytics & Insights

Gain deep insights into your team's performance with comprehensive analytics and detailed reporting. Track improvement trends, identify coaching opportunities, and make data-driven decisions to enhance overall call quality and customer satisfaction.

Detailed performance dashboards

Trend analysis and forecasting

Targeted coaching recommendations

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