Agent Coaching
Transform coaching conversations with targeted performance insights
Turn data into action with personalized coaching recommendations. Set measurable improvement goals and track progress week by week for real performance transformation.
Watch how Agent Coaching drives performance improvement
Personalized Coaching Workflows
Define thresholds per trait, build coaching workflows, and close the loop inside the agent portal. Transform insights into action with personalized coaching recommendations that drive real improvement in agent performance and customer satisfaction.
Call Snippets Linked to Behaviors
Managers can zero in on any of the 30 voice-based traits and review call snippets tied to specific tonal behaviors. Provide concrete examples during coaching sessions to make feedback more actionable and improvement more targeted.
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What our clients say about us
Prominent BPO Sees 40% Cost Savings with OnScript
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Cost Savings
+30%
Revenue Increase
+100%
Data Insight Rating
Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration
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Cost Savings
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Revenue Increase
+100%
Data Insight Rating
Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript
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Cost Savings
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Revenue Increase
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Data Insight Rating
Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration
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Cost Savings
+10%
Revenue Increase
+29%
Data Insight Rating
Transform your coaching approach
Start delivering targeted, data-driven coaching that creates real performance improvements and better customer experiences.
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