More coverage and better evidence for quality analysts
What OnScript helps your team do
OnScript helps quality analysts spend less time locating and scoring routine conversations and more time investigating exceptions, improving criteria, and coaching teams.
Inspect the evidence behind each automated result
Track recurring findings by agent, team, criterion, and time period
How it works
- 01
Configure the scorecard and the evidence expected for each criterion.
- 02
Review automated results, exceptions, and representative conversation moments.
- 03
Calibrate results with stakeholders and update criteria as the operation changes.
Explore automated scorecards, validation, and agent coaching.
Frequently asked questions
Can analysts dispute or correct a result?
OnScript workspaces support review-oriented workflows so teams can investigate results and handle feedback around evaluated conversations.
Can criteria be changed over time?
Yes. Quality frameworks can evolve, although teams should document changes to preserve meaningful comparisons and governance.
