Conversation intelligence for online retail
What OnScript helps your team do
OnScript helps e-commerce service teams evaluate customer conversations consistently, identify recurring purchase barriers, and turn interaction data into practical coaching and process improvements.
Find product, delivery, return, and payment concerns at scale
Coach agents using specific moments from real conversations
How it works
- 01
Connect supported conversation sources or send data through the API.
- 02
Define the questions, facts, sentiment signals, and scorecard criteria that matter.
- 03
Review searchable results, trends, alerts, and coaching opportunities in one workspace.
Explore automated scorecards, validation, and agent coaching.
Frequently asked questions
Can OnScript identify reasons customers hesitate to buy?
Yes. Teams can configure facts, intent, and sentiment signals to surface recurring objections and points of friction in customer conversations.
Does OnScript replace an e-commerce help desk?
No. It complements existing service and commerce systems by analyzing conversations and sending useful results into connected workflows.
