Conversation monitoring for compliance and risk teams
What OnScript helps your team do
OnScript helps organizations monitor configured statements, disclosures, prohibited language, and process requirements across customer conversations while preserving evidence for review.
Surface potential exceptions with the relevant conversation context
Standardize how requirements are tested and documented
How it works
- 01
Translate approved policies into clear, testable validation criteria.
- 02
Run those criteria across supported conversations and prioritize exceptions.
- 03
Have authorized owners review evidence, document decisions, and refine controls.
Explore automated scorecards, validation, and agent coaching.
Frequently asked questions
Does OnScript provide legal conclusions?
No. It identifies configured conversation signals and potential exceptions for review. Qualified organizational owners remain responsible for legal and compliance decisions.
Can controls differ by campaign or workflow?
Yes. Validation and scorecard criteria can be configured around the requirements of different teams and use cases.
