Welcome to OnScript.ai

Enhance your company's quality assurance processes with AI-powered speech analytics, ensuring every call is evaluated with precision and consistency.

Introduction AI Field Examples

Empower Your Contact Center with OnScript.ai

Revolutionizing Quality Assurance with AI-Driven Solutions

We are thrilled to welcome you to OnScript.ai, your premier partner for Contact Center Quality Assurance Solutions. Thank you for considering us as your ally in achieving excellence in customer engagement and operational efficiency. Our commitment is to equip you with advanced AI-powered tools that not only support transcription but also encompass a wide range of quality assurance services designed to enhance your contact center's performance.

At OnScript.ai, we understand that your needs extend beyond mere transcription. Our suite of solutions is crafted to provide comprehensive support in monitoring, analyzing, and improving customer interactions. We believe in empowering your team to focus on what truly matters – delivering exceptional service and achieving your core objectives.

Thank you once again for considering OnScript.ai. We are eager to embark on this journey with you, driving towards unparalleled quality and efficiency in your contact center operations.

Warmest regards,
The OnScript.ai Team

What is OnScript?

Introduction and Walkthrough

OnScript x CallCore Conversations

This month, we’re thrilled to highlight Callcore Conversations, where one of our visionary founders, Kyle Wood, takes center stage to discuss the transformative power of AI-driven automation in call handling and customer interactions.

Future Proofing Your Call Center: KPIs, Analytics, and Automation

Industry leaders Rob Camhe of OnScript and Chaz Tedesco of CallTools for an insightful webinar that will redefine how you approach call center management.

OnScript Basic Platform Navigation

Join us as we walk through the basic navigation of OnScript down to viewing details on an individual call!

Most recent updates to our call details page

Most recent updates to our call details page, specifically focusing on enhanced filtering capabilities and our new export options.

Vocalytics Feature Promo

At OnScript, we’re always pushing the boundaries of what’s possible in quality control intelligence—and now we’re taking it to the next level.

Vocalytics Reporting Teaser

OnScript is excited to unveil Vocalytics Reporting, the ultimate tool for analyzing and improving call center performance by vocal feature.

What is OnScript?

AI Field Examples

Our ability to combine the swiftness of AI with the precision of the human ear results in an accuracy level exceeding 99.5%. Moreover, our costs are less than those of our competitors.

100.00%

120/120

Score

General Sentiments:

Agent: 90%Prospect: 80%

Introduction and Greeting

Confirm Speaking to Authorized Person

Appointment Scheduling

Verify Patient Information

Discuss Treatment Options

Confirm Insurance Details

Verify Eligibility for Services

Information Verification and Validation

Compile Medical History

Provide Confirmation Statement

Evaluation Disabled

Address Patient Concerns

Correct Misleading Information

Discuss Eligibility for Financial Assistance

Follow-Up Appointment Scheduling

Verify Medication List

Evaluation Disabled

Completed-February 14, 2024, 8:44 AM10/10
Rapport (27669660)
Question:
Did the agent build rapport with the prospect?
Answer:
Yes, Agent wished the prospect a happy Valentine’s Day and hoped they enjoyed the day
Completed-February 14, 2024, 8:44 AM10/10
Prospect Age (27669665)
Question:
Did the agent ask if the prospect is under the age of 65, and did the prospect say yes?
Answer:
Yes, Agent asked if the prospect is under 65, and the prospect confirmed with "Yes"
Completed-February 14, 2024, 9:49 AM0/10Absense Noted (Unfavorable)
Zip (27752633)
Question:
Did the agent obtain which zip code the prospect lives in?
Answer:
No, The agent asked for the zip code but did not obtain it.
Completed-February 14, 2024, 9:08 AM10/10
Pre-Transfer Affirmation (27703260)
Question:
Did the agent get an affirmative reply when they mentioned they would connect to an agent
Answer:
Yes, Linda replied "Really? Okay." when the agent mentioned connecting her to another agent.

Agent

Empathy

80%

Engagement and Clarity

85%

Enthusiasm

75%

General Sentiment

90%

Politeness Level

95%

Profanity

Not Detected

Coaching

To enhance your interactions further, concentrate on demonstrating increased empathy and enthusiasm, particularly when addressing patients' concerns. By actively listening and responding to their needs with genuine compassion, you can foster stronger trust and rapport. Additionally, anticipate potential challenges patients might face and offer clear, proactive solutions to support them throughout their healthcare journey.

Context

The agent exhibited a high level of professionalism and clarity throughout the call, maintaining a positive and supportive demeanor. However, there were moments where increased empathy and enthusiasm could have enhanced the interaction, especially when discussing sensitive health issues. Focusing on these areas can greatly improve the patient's overall experience and satisfaction.

Prospect