New!

Darby

AI assistant for your contact center — powered by semantic search

Ask questions, explore campaigns, track agent performance, and surface compliance issues — through natural conversation. Darby understands intent, not just keywords, and streams live answers from your OnScript account with full source citations.

[✓]True Semantic Search

[✓]Real-Time Streaming

[✓]HIPAA Compliant

.5%

Accuracy Rate

Fast

Streaming Response

16+

Powerful Features

HIPAA

Compliant & Secure

What is Darby?

Conversational AI that works the way you think

Stop waiting for dashboards and reports. Darby turns your contact center data into instant answers through natural conversation — ask anything, get results in real-time.

Multi-Thread Conversations

Each chat gets its own unique thread ID. Switch between campaigns, teams, or analyses without losing any context. Compare results side by side in separate threads.

Real-Time Streaming Responses

Darby doesn't wait. Watch answers build word-by-word as AI processes your request. Citations appear live as data sources are accessed.

Persistent Memory per Thread

Darby remembers the context of your conversation — who you are, what you asked, and what your goals are. Every follow-up question is smarter than the last.

Darby

Show me active campaigns with low performance

Ask about your contact center...

Darby may make mistakes. Verify important info.

Intelligent Suggestions

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Context-aware suggestions guide you to insights faster. Click any prompt to instantly populate your chat.

The Darby Difference

True semantic search — built into every query

Most teams don't have a search problem — they have a visibility problem. Traditional tools force you to guess the right keywords, set up rules, and dig through transcripts. If you don't ask the exact question, you don't get the insight.

Keyword Search

✗Show me calls with 'cancel'

✗Find calls mentioning 'supervisor'

✗Search for 'billing dispute'

Misses synonyms, paraphrasing, and tone. You must know exactly what to search for — or you miss it entirely.

Darby Semantic Search

✓Show me calls where customers are frustrated about billing

✓Find calls where the agent lost control of the conversation

✓Which calls had unresolved objections about price?

Understands intent, context, and meaning — powered by embeddings and NLP, not string matching.

Instead of searching for what was said,
you understand why it was said — uncovering the patterns, objections, and moments that drive or block outcomes.

How the market stacks up

Platform type	Multi-call keyword search	NLP topic clustering	Semantic / intent search	Freeform natural language
Darby by OnScript	✓Yes	✓Yes	✓Native	✓Yes
AI-Enhanced Platforms	✓Yes	✓Yes	~Emerging	~Limited
Conversation Intelligence Tools	✓Yes	✓Yes	~Limited	✗No
Speech Analytics Platforms	✓Yes	~Partial	✗No	✗No
Traditional QA & Compliance Tools	✓Yes	✗No	✗No	✗No

Based on publicly available product documentation and market research.

                                        
                                        
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Data & Insights

Everything in your account is one question away

Darby has full access to your OnScript account data. Ask about anything — past calls, agent scores, campaign stats, compliance flags, trends over time. If it's in your account, Darby can surface it in seconds.

→Agent performance across any date range

→Campaign conversion rates and call volumes

→Compliance flags and script adherence

→CSAT scores, sentiment trends, call quality

→File Attachments

→Live Source Tracking

→Exports & Reports

Interface

Fits into your workflow, not the other way around

Use Darby as a sidebar panel next to your dashboards, or as a floating overlay you can bring up anywhere — without leaving whatever you're doing. Your layout preference is saved automatically.

Grid & Float Modes

Sidebar layout for focused work, or a floating picture-in-picture mode when you need Darby alongside another application.

Rich Markdown Responses

Answers include tables, code blocks, headers, and formatted lists — not just walls of text.

                                        
                                        
                                        
                                        
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Security & Compliance

HIPAA-ready. Built for regulated industries.

Healthcare, financial services, insurance — Darby is built for environments where data handling isn't optional. PII is auto-redacted before it leaves your environment. All traffic is encrypted in transit.

Automatic PII redaction, data encrypted in transit, no retention of sensitive fields outside your account scope.

How It Works