PII Redaction

Automatic PII Redaction for Full Compliance

At OnScript.AI, we understand the strict compliance and regulatory standards required in the debt collections industry, where every call matters and accuracy is critical. We ensure all personal information is removed the moment we detect it.

Watch how OnScript automatically redacts sensitive data in real calls

Here's how OnScript redacts sensitive data — listen to this real call snippet where a customer's credit card info is automatically masked in both text and audio.

Call Transcript - Live Redaction

Agent·00:15s - 00:18s

Thank you for calling. Can I get your full name and account number please?

Customer·00:19s - 00:22s

Yes, my name is John Smith and my account number is ****

PII Redacted

Agent·00:23s - 00:25s

Perfect. And can you verify your social security number for security purposes?

Customer·00:26s - 00:28s

Sure, it's ****

PII Redacted

Agent·00:29s - 00:32s

Thank you. I've verified your account. How can I help you today?

PCI-DSS Certified Redaction

We are fully PCI compliant here at OnScript.AI, where your sensitive customer banking, social security, and credit card information will be fully redacted — both in call transcriptions and audio recordings.

Banking Details Protected

Credit card numbers, bank accounts, and routing numbers automatically detected and redacted

SSN Security

Social Security Numbers instantly identified and masked in real-time

Audio & Text Redaction

Complete protection across both transcript and audio recording formats

Seamless Ecosystem Integration

Worried that your dialer or CRM doesn't support audio redaction? OnScript has you covered! Simply send us your call recordings — we'll transcribe them, redact PII in both audio and text, and push fully redacted transcriptions and recordings back to your CRM or dialer via our secure outbound webhook.