Intent Settings

Optimize your analysis with Intent Settings

Customize the intent prompt under AI services to accurately extract why callers contact your call center, enhancing insights into customer interactions. You can leave this blank for AI-driven identification or tailor it to specific intents used in your call center.

Watch how Intent Settings empowers you to optimize your analysis

Intent settings interface showing customizable prompts

Customizable Intent Prompts

OnScript's Intent Settings give you complete control over how your call analysis is performed. Customize the intent prompt under AI services to accurately extract why callers contact your call center, providing deeper insights into customer interactions and their specific needs.

Fully customizable intent prompts

Accurate caller intent extraction

Enhanced customer interaction insights

AI-Driven or Custom Intent Identification

Experience ultimate flexibility with OnScript's Intent Settings. Leave the prompt blank for intelligent AI-driven identification that automatically detects caller intentions, or customize it to match the specific intents used in your call center for precise, tailored analysis.

Automatic AI-driven intent detection

Custom intent configuration options

Flexible analysis optimization

Intent identification interface showing AI and custom options

Customization interface showing intent configuration options

Powerful Customization Control

OnScript.AI's Intent Settings puts you in complete control of your analysis optimization. The platform dynamically adjusts based on your chosen settings, allowing you to tailor the analysis to your specific business needs and deliver enhanced insights into customer interactions.

Complete analysis optimization control

Dynamic platform adjustments

Business-specific customization

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