Agent Assist
Drive peak performance across your entire contact center.
Give your team real-time visibility into their call quality. Agent Assist is a lightweight desktop app that empowers agents to monitor scores, track trends, and climb the leaderboard—boosting engagement without interrupting their workflow.
Dashboard & Trends
Know exactly where you stand, instantly.
The Dashboard is your home screen — showing your current performance at a glance. See your last call score, weekly averages, and specific traits where you can improve.
Last Call Widget
Instantly view your most recent call's quality score and bonus coins.
Weekly Trends
Analyze average scores, call volumes, and call duration distributions over time.
Actionable Insights
Identify your top 3 areas for improvement with quick coaching tips.
Mini Mode
A compact, unobtrusive widget that sits quietly on your screen without distracting from your main workflow.
Leaderboards & Coins
Rise through the ranks by earning bonus coins for high-scoring calls.
Dispute System
Review call transcripts and formally challenge unfair scores directly in the app.
Deployment
Get started in seconds
Sign Up
Create your administrator account on the OnScript platform.
Add Agents
Invite your call center agents directly from the admin panel.
Install App
Agents download the lightweight Agent Assist desktop app for Windows or macOS.
Track
Agents monitor their live scores while you manage performance via the web.
Trusted by Teams
What contact centers say about OnScript
Prominent BPO Sees 40% Cost Savings with OnScript
Read story+40%
Cost Savings
+30%
Revenue Increase
+100%
Data Insight Rating
Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration
Read story+30%
Cost Savings
+10%
Revenue Increase
+100%
Data Insight Rating
Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript
Read story+10%
Cost Savings
+10%
Revenue Increase
+50%
Data Insight Rating
Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration
Read story+50%
Cost Savings
+10%
Revenue Increase
+29%
Data Insight Rating
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