---
title: "Quality Analysts Solutions - OnScript"
description: "Advanced analytics tools for quality assurance professionals"
image: "https://onscript.ai/og.png"
---

Advanced QA Analytics

# Quality Analysts

Empower quality analysts with sophisticated tools for detailed conversation analysis, performance tracking, and quality improvement insights.

More coverage and better evidence for quality analysts

## What OnScript helps your team do

OnScript helps quality analysts spend less time locating and scoring routine conversations and more time investigating exceptions, improving criteria, and coaching teams.

### Search and filter conversations using structured quality signals

### Inspect the evidence behind each automated result

### Track recurring findings by agent, team, criterion, and time period

## How it works

- 01 Configure the scorecard and the evidence expected for each criterion.
- 02 Review automated results, exceptions, and representative conversation moments.
- 03 Calibrate results with stakeholders and update criteria as the operation changes.

Explore [automated scorecards](/capabilities/scorecard), [validation](/capabilities/validation), and [agent coaching](/capabilities/agent-coaching).

## Frequently asked questions

### Can analysts dispute or correct a result?

OnScript workspaces support review-oriented workflows so teams can investigate results and handle feedback around evaluated conversations.

### Can criteria be changed over time?

Yes. Quality frameworks can evolve, although teams should document changes to preserve meaningful comparisons and governance.

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