QA Intelligence

for Smarter Health Insurance Contact Centers

Empower your call center with a fully integrated, AI-driven solution designed to elevate performance across every front:

Compliance Monitoring

Stay audit-ready and risk-free by continuously tracking every interaction against industry standards and internal policies. Our system automatically flags potential compliance issues in real time, ensuring that your team always adheres to the necessary regulations.

Call Analytics

Unlock deep insights from every customer conversation with our advanced analytics engine. By capturing key performance metrics and uncovering hidden trends, our solution enables you to optimize processes, streamline operations, and make data-driven decisions that boost overall performance

Quality Control

Maintain the highest service standards with precise, objective evaluations of each call. Our quality control tools provide actionable insights into call performance, highlighting both strengths and areas for improvement. This ensures a consistent customer experience and drives continuous service excellence.

Agent Coaching

Transform data into effective, personalized coaching strategies. With detailed performance feedback and trend analysis, our platform empowers your agents to enhance their skills and confidence. Tailored coaching recommendations help agents refine their approach, ultimately improving customer engagement and conversion rates.

We are OnScript AI™

What our clients say about us

What is OnScript AI™?

Introduction and Walkthrough

OnScript AI x CallCore Conversations

This month, we’re thrilled to highlight Callcore Conversations, where one of our visionary founders, Kyle Wood, takes center stage to discuss the transformative power of AI-driven automation in call handling and customer interactions.

Future Proofing Your Call Center: KPIs, Analytics, and Automation

Industry leaders Rob Camhe of OnScript AI and Chaz Tedesco of CallTools for an insightful webinar that will redefine how you approach call center management.

OnScript AI™ Basic Platform Navigation

Join us as we walk through the basic navigation of OnScript AI™ down to viewing details on an individual call!

Most recent updates to our call details page

Most recent updates to our call details page, specifically focusing on enhanced filtering capabilities and our new export options.

Vocalytics Feature Promo

At OnScript AI, we’re always pushing the boundaries of what’s possible in quality control intelligence—and now we’re taking it to the next level.

Vocalytics Reporting Teaser

OnScript AI is excited to unveil Vocalytics Reporting, the ultimate tool for analyzing and improving call center performance by vocal feature.

What is OnScript AI™?

OnScript AI™ is a better way to transform customer experience

AI-Driven QA

Experience cutting-edge Quality Assurance with OnScript.ai. Our AI-driven solution ensures optimal accuracy, swift processing, and concrete results, all without any human interaction, replacing the human process altogether.

Agent Dashboards

Elevate team performance with intuitive Agent Dashboards. These user-friendly interfaces offer pinpoint accuracy, efficiency, and enhanced agent performance, allowing each agent to see their scores, where they need work, and where they are thriving moments after a call is completed while it is still fresh in their mind.

Business Insights

Unlock your data's potential with actionable insights from OnScript.ai. Monitor sales effortlessly, enhance ROI, and dive into the emotional aspects of conversations for better engagement.

HIPAA Compliant

Ensuring the highest data security standards with full HIPAA compliance.

Fully Customizable

Adapt OnScript.ai to your unique workflows, branding, and goals.

For Leaders

Enhance Customer Lifetime Value through rapid quality assurance improvements, expansive automated coaching, and strategic optimization of key business factors. Transform the customer experience with Generative AI in contact centers.

For Managers

Actively tackle productivity issues in contact centers across all customer-interaction teams by concentrating on conversational analytics, vigilant compliance tracking, and systematic coaching for agents. Utilize Convin's advanced LLM models for deeper insights into customer behaviors.

For Agents

Enable agents to adeptly manage intricate dialogues through emphasis on impartial feedback, adaptable, individualized coaching, and daily provision of practical, actionable insights.

Optimized Performance

Harnessing Cutting Edge AI Models for Unmatched Accuracy

By leveraging the latest technology in the AI space, we consistently achieve scoring accuracy levels exceeding 99.5%—all without the need for human intervention. Our streamlined, fully automated processes enable us to offer more competitive pricing than other providers.

Accuracy

Increase in CSAT

Compliance monitoring

Increase in collection rates

sec

Lower AHT

Decrease in Ramp up time