---
title: "OnScript"
description: "Contractor Matching Service Achieves 50% Cost Savings with OnScript"
image: "https://onscript.ai/og.png"
---

![OnScript](/images/cases-light.jpg)

![OnScript](/images/cases-dark.jpg)

# Contractor Matching Service Achieves 50% Cost Savings with OnScript

A leading contractor matching service, Local Spark, implemented OnScript to streamline their operations. This resulted in a 50% reduction in quality control costs, a 133.3% improvement in management efficiency, and an 80% increase in honesty ratings. Consistency in quality control improved significantly from 3/10 to 8/10, and data insights rose from 1/10 to 6/10. This case study explores how OnScript has transformed Local Spark’s operational processes and efficiency.

### Table of contents

- [Consistency](#consistency)
- [Data Insight](#data)
- [Honesty of Publishers and Buyers](#pb)
- [Management Efficiency](#management)
- [Key Metrics Summary](#key)

![Call Details](/images/dashboard.png)

### Cost Savings

![revious Method](../images/method-gradient.svg)

#### Previous Method

Onshore Labor

The client previously relied on onshore labor for quality control, which was costly and complex to manage.

![revious Method](../images/onscript-gradient.svg)

#### Impact of OnScript:

+0%

95.83%

115/120

Score

General Sentiments:

Agent: 85% Prospect: 75%  Introduction and Greeting 10  Confirm Speaking to Authorized Person 10  Assess Client Needs - Initial 7  Verify Number of Projects - Initial 10  Discuss Contractor Options 10  Confirm Project Details 10  Verify Eligibility for Services 10  Information Verification and Validation 10  Compile List of Contractors 10  Provide Confirmation Statement 8  Address Client Concerns 10  Correct Misleading Information 10  Discuss Latest Market Trends Evaluation Disabled  Final Needs Assessment 4  Verify Project Details - Final 8

### Revenue Enhancement

OnScript has not contributed to a direct increase in revenue per hour for the client. However, it is utilized to identify client mishandling of calls or down phone numbers.

### Sentiment Analysis Example

Agent

##### Empathy

85%

##### Engagement and Clarity

90%

##### Enthusiasm

80%

##### General Sentiment

85%

##### Politeness Level

95%

##### Profanity

Not Detected

##### Coaching

To further enhance your performance, focus on expressing more empathy and enthusiasm, particularly when addressing client concerns. Actively listening and responding to clients' needs with genuine understanding will build stronger rapport and trust. Additionally, anticipate potential challenges the client may face and offer clear, proactive solutions to guide them through the process smoothly.

##### Context

The agent demonstrated a high level of professionalism and clarity throughout the call. Their communication was precise and supportive. However, opportunities to show greater empathy and enthusiasm were noted, especially when addressing client concerns. Improving these areas could significantly enhance client satisfaction.

Prospect

##### Empathy

70%

##### Engagement and Clarity

70%

##### Enthusiasm

60%

##### General Sentiment

75%

##### Politeness Level

85%

##### Profanity

Not Detected

##### Context

The client was generally cooperative and polite, though they appeared stressed at times, particularly when discussing project details. This could be due to the complexity of their needs. Their engagement was moderate, occasionally needing reassurance and clarification. A more empathetic approach could help alleviate their concerns and build confidence in the solutions offered.

#### Compliance Rating Stability

We do not really have compliance concerns as we are not OB

Percentage Increase

### +0%

#### Consistency Rating Improvement

Standardized practices are helpful

Percentage Increase

### +100%

Percentage Increase

### +500%

#### Data Insight Rating Improvement

More integration to come that will add significant value in coming 60 days.

#### Honesty of Publishers and Buyers

### +700%

This is the entire value for us

#### Management Efficiency

### +600%

Only one person to manage 2500 calls a day

### Key Metrics Summary

| Metric | Percentage Increase | Consistency Rating | +100% | Data Insight Rating | +500% | Honesty Rating | +700% | Management Efficiency Rating | +600%

### Conclusion

By automating and optimizing various processes, OnScript has driven significant operational enhancements and financial benefits.