# OnScript AI

> AI-powered speech analytics and conversation intelligence platform for contact centers. Automate quality assurance, ensure compliance, improve customer satisfaction, and optimize agent performance with industry-leading call analytics.

OnScript provides automated quality control and coaching for contact centers using advanced AI to analyze 100% of calls. The platform delivers 99% accuracy in speech recognition, helps improve CSAT by 27%, ensures 100% compliance monitoring, increases collection rates by 17%, and reduces average handle time by 56 seconds.

Key Features:
- Automated QA scoring and evaluation of every call
- Real-time compliance monitoring and alerts
- AI-powered agent coaching and performance insights
- PII redaction and data security (SOC 2 Type II certified)
- Advanced sentiment analysis and intent detection
- Custom scorecards and quality frameworks

## Product Capabilities

- [Agent Coaching](https://onscript.ai/capabilities/agent-coaching): AI-driven personalized coaching recommendations for every agent
- [Scorecard Automation](https://onscript.ai/capabilities/scorecard): Custom quality scorecards with automated evaluation
- [PII Redaction](https://onscript.ai/capabilities/pii-redaction): Automatic detection and redaction of sensitive information
- [Sentiment Analysis](https://onscript.ai/capabilities/sentiment): Real-time customer sentiment tracking throughout conversations
- [Intent Detection](https://onscript.ai/capabilities/intent): Identify customer needs and conversation objectives
- [Compliance Monitoring](https://onscript.ai/capabilities/validation): Ensure regulatory compliance across all interactions
- [Webhook Automation](https://onscript.ai/capabilities/webhook-automation): Integrate with existing workflows and systems
- [Vocalytics](https://onscript.ai/capabilities/vocalytics): Voice analytics including talk-to-listen ratio and interruptions
- [Daily Digest Reports](https://onscript.ai/capabilities/daily-digest-reports): Automated performance summaries and insights
- [Agent Trend Analysis](https://onscript.ai/capabilities/agent-trend-analysis): Track performance patterns over time
- [Disposition Detection](https://onscript.ai/capabilities/disposition): Automatic call categorization and outcomes
- [Facts Extraction](https://onscript.ai/capabilities/facts): Extract key data points from conversations

## Solutions by Industry

- [Healthcare](https://onscript.ai/solutions/healthcare): HIPAA-compliant call analytics for healthcare providers
- [Financial Services](https://onscript.ai/solutions/financial-services): Regulatory compliance and risk management
- [Insurance](https://onscript.ai/solutions/insurance): Claims processing and policy compliance monitoring
- [E-commerce](https://onscript.ai/solutions/ecommerce): Customer experience optimization for online retail

## Solutions by Role

- [Contact Center Managers](https://onscript.ai/solutions/contact-center-managers): Operational insights and team performance
- [Quality Assurance Teams](https://onscript.ai/solutions/quality-assurance): Automated QA workflows and consistency
- [Quality Analysts](https://onscript.ai/solutions/quality-analysts): Advanced analytics and reporting tools
- [Compliance Officers](https://onscript.ai/solutions/compliance-officers): Risk mitigation and regulatory adherence
- [Customer Experience Teams](https://onscript.ai/solutions/customer-experience): CSAT improvement and journey optimization
- [Sales Optimization](https://onscript.ai/solutions/sales-optimization): Conversion tracking and sales coaching

## Company Information

- [About OnScript](https://onscript.ai/): Company overview and mission
- [Team](https://onscript.ai/team): Leadership and company team
- [Pricing](https://onscript.ai/pricing): Usage-based pricing with free trial
- [Security & Compliance](https://onscript.ai/data_security): SOC 2 Type II, GDPR, HIPAA, PCI DSS
- [Customer Stories](https://onscript.ai/stories): Case studies and success stories
- [Contact Us](https://onscript.ai/contact-us): Schedule a demo or get in touch
- [Privacy Policy](https://onscript.ai/privacy_policy): Data protection and privacy practices
- [Terms of Service](https://onscript.ai/terms): Platform terms and conditions

## Resources

- [Blog](https://blog.onscript.ai/): Industry insights, best practices, and product updates
- [Trust Center](https://onscript.ai/trust): Security certifications and compliance documentation
- [App Login](https://app.onscript.ai/): Access the OnScript platform