---
title: "OnScript"
description: "Legal Practice Achieves 35% Cost Reduction with OnScript AI"
image: "https://onscript.ai/og.png"
---

![OnScript](/images/cases-light.jpg)

![OnScript](/images/cases-dark.jpg)

# Legal Practice Achieves 35% Cost Reduction with OnScript AI

A leading legal practice specializing in personal injury, mass tort, and motor vehicle accident cases has successfully integrated OnScript into their client intake and case management processes. This comprehensive case study explores how AI-driven call analysis has transformed their operations, improving case quality, ensuring compliance with legal standards, enhancing client communication, and delivering substantial cost savings while increasing case conversion rates.

### Table of contents

- [Cost Savings](#cost)
- [Revenue Enhancement](#revenue)
- [Compliance](#compliance)
- [Case Quality](#consistency)
- [Data Insight](#data)
- [Client Communication](#pb)
- [Management Efficiency](#management)
- [Key Metrics Summary](#key)

![Call Details](/images/dashboard.png)

## Watch how OnScript transforms legal practice operations and client intake

### Cost Savings

![revious Method](../images/method-gradient.svg)

#### Previous Method

Manual Case Review

The firm previously relied on manual review processes for case quality control, requiring significant attorney time and resources.

![revious Method](../images/onscript-gradient.svg)

#### Impact of OnScript:

By implementing OnScript, the legal firm achieved a 35% reduction in quality control costs through automated call analysis and compliance monitoring, allowing attorneys to focus on high-value legal work.

+35%

79.17%

95/120

Score

General Sentiments:

Agent: 90% Prospect: 80%  Client Intake and Verification 10  Case Assessment Overview 10  Legal Matter Discussion 10  Injury Details and Documentation 10  Medical Treatment Verification 10  Insurance Information Collection 10  Liability Assessment 10  Case Value Estimation 10  Legal Options Explanation 10  Attorney Assignment 5  Client Expectations Setting 10  Documentation Requirements 10  Next Steps Communication 6  Follow-up Scheduling 10  Case File Creation Evaluation Disabled

### Revenue Enhancement

OnScript has contributed to a 25% increase in case conversion rates and improved client retention for the legal firm.

Better Case Qualification: Enhanced call analysis helps identify high-value cases more effectively, leading to improved case selection and higher settlement values.

### Client Consultation Sentiment Analysis

Agent

##### Empathy

92%

##### Engagement and Clarity

88%

##### Enthusiasm

85%

##### General Sentiment

90%

##### Politeness Level

95%

##### Profanity

Not Detected

##### Coaching

Excellent work demonstrating empathy and professionalism during client intake. To further enhance interactions, focus on asking more clarifying questions about incident details and ensuring clients fully understand each step of the legal process. Consider providing more detailed timelines for case progression to manage client expectations effectively.

##### Context

The agent handled the legal consultation with high professionalism and empathy, particularly when discussing sensitive injury details. Strong communication skills were evident throughout the call, with clear explanations of legal processes and client rights.

Prospect

##### Empathy

78%

##### Engagement and Clarity

82%

##### Enthusiasm

75%

##### General Sentiment

80%

##### Politeness Level

85%

##### Profanity

Not Detected

##### Context

The client showed cooperation and engagement during the consultation, though understandable stress was evident when discussing the incident. They asked thoughtful questions about the legal process and showed appreciation for the thorough explanation of their options and rights.

#### Legal Compliance Rating Improvement

Improved adherence to legal advertising regulations and client communication standards

Percentage Increase

### +60%

#### Case Quality Rating Improvement

More consistent intake processes and better case documentation

Percentage Increase

### +45%

Percentage Increase

### +70%

#### Data Insight Rating Improvement

The detailed call analysis has been invaluable for understanding client pain points and improving our intake process for personal injury and mass tort cases

#### Client Communication

### +55%

Enhanced client communication and expectation management throughout the legal process

#### Management Efficiency

### +65%

Our legal team uses OnScript to coach intake specialists and ensure consistent quality across all client interactions

### Key Metrics Summary

| Metric | Percentage Increase | Cost Savings | +35% | Revenue Increase | +25% | Compliance Rating | +60% | Case Quality Rating | +45% | Data Insight Rating | +70% | Client Communication Rating | +55% | Management Efficiency Rating | +65%

### Conclusion

The integration of OnScript has transformed our legal practice operations, delivering significant improvements in cost savings, case conversion rates, compliance adherence, and overall management efficiency. By automating quality control and providing detailed insights into client interactions, OnScript has enabled our team to focus on delivering exceptional legal services while maintaining the highest standards of client care.