--- title: "Welcome to OnScript" description: "Improve your company's quality assurance processes with AI-enabled speech analytics." image: "https://onscript.ai/og.png" --- # Boost Agent Performance and Maximize ROI with OnScript Enhance your company's quality assurance processes with AI-powered speech analytics, ensuring every call is evaluated with precision and consistency. How is OnScript different? ## Increase Revenue and Customer Satisfaction with AI-Driven Call Analysis ### Data Analysis Advanced data analysis and reporting dashboards allow you to see high level and granular agent, team, buyer, or media source performance ### Advanced Dashboard Call Center agent logins for all agents to view their own calls, scoring, and performance ### Realtime Results are delivered to your dashboard minutes after calls are ended ### Performance Monitor and evaluate agent performance with our precise and accurate call evaluation and sentiment scoring ### Flexible Pricing Models Three pricing models to service customers of all sizes. We have no setup fees or long-term contracts. ![Call Details](/images/os_mini2.png) How is OnScript different? ## Accurately track your calls with unparalleled precision Identifying the top-performing calls and agents can help you enhance sales and customer service by directing your focus to where it is most needed. ### Precise scoring leads to precise results The effectiveness of Call Center QA monitoring depends on the quality of available data. Enhance your monitoring efforts by incorporating accurately scored interactions. ### Delve deeper into the details Thanks to our human analysts, our reviews enable you to identify the specific areas where mistakes were made, facilitating high-level changes to ensure continuous accuracy. ![Call Details](/images/screens/6.png) We are OnScript ## What our clients say about us Can you share specific areas or processes where increased effectiveness of agents has notably boosted your revenue? - [![Prominent BPO Sees 40% Cost Savings with OnScript](/@imagetools/4610314550b717609141ecdb9559de6fd329ddbc) Prominent BPO Sees 40% Cost Savings with OnScript Read story +40% Cost Savings +30% Revenue Increase +100% Data Insight Rating](/prominent_bpo/) - [![Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration](/@imagetools/6ee1361e18319db586af972daea36a77092e4e37) Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration Read story +30% Cost Savings +10% Revenue Increase +100% Data Insight Rating](/insurance-industry-leader/) - [![Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript](/@imagetools/ecbbb44037936c7bc7bebcc35e8191ec6a66cb64) Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript Read story +10% Cost Savings +10% Revenue Increase +50% Data Insight Rating](/consumer-credit/) - [![Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration](/@imagetools/127a4c084cdabcea644642e8b0deee1fa45af7d6) Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration Read story +50% Cost Savings +10% Revenue Increase +29% Data Insight Rating](/marketing-company/) What is OnScript? ## OnScript is a better way to transform customer experience AI-Driven QA Experience cutting-edge Quality Assurance with OnScript.ai. Our AI-driven solution ensures optimal accuracy, swift processing, and concrete results, all without any human interaction, replacing the human process altogether. ![AI-Driven QA](/@imagetools/45db3a6cf934dbed446c14d4964bdfc3531bb3a4) Agent Dashboards Elevate team performance with intuitive Agent Dashboards. These user-friendly interfaces offer pinpoint accuracy, efficiency, and enhanced agent performance, allowing each agent to see their scores, where they need work, and where they are thriving moments after a call is completed while it is still fresh in their mind. ![Agent Dashboards](/@imagetools/5beab4b9c754d52e62950994f2a306b7a1ffe58b) Business Insights Unlock your data's potential with actionable insights from OnScript.ai. Monitor sales effortlessly, enhance ROI, and dive into the emotional aspects of conversations for better engagement. ![Business Insights](/@imagetools/b0db59194924ecb05af3cd65f9f8b7a6aa295597) HIPAA Compliant Ensuring the highest data security standards with full HIPAA compliance. Fully Customizable Adapt OnScript.ai to your unique workflows, branding, and goals. QA solutions ## Core Capabilities That Power Your Contact Center ### Scorecard #### AI-Powered Quality Assurance with Intelligent Call Scoring Transform your quality assurance process with intelligent call scoring and comprehensive evaluation systems that deliver consistent, objective assessments for superior customer interactions. [Read More](/capabilities/scorecard) ![Scorecard dashboard interface](/images/products/scorecard_1.png) Compliance & Security ## Automatic PII Redaction for Full Compliance ### PCI-DSS Certified Redaction Banking details, SSNs, and credit card numbers automatically redacted in transcripts AND audio recordings ### Seamless Ecosystem Integration Works with any dialer or CRM - we'll process recordings and push redacted versions back to your systems Stay Compliant Protect Trust Reduce Risk Agent · 00:15s - 00:18s Thank you for calling. Can I get your full name and account number please? Customer · 00:19s - 00:22s Yes, my name is John Smith and my account number is **** PII Redacted Agent · 00:23s - 00:25s Perfect. And can you verify your social security number for security purposes? Customer · 00:26s - 00:28s Sure, it's **** PII Redacted Agent · 00:29s - 00:32s Thank you. I've verified your account. How can I help you today? ### For Leaders Enhance Customer Lifetime Value through rapid quality assurance improvements, expansive automated coaching, and strategic optimization of key business factors. Transform the customer experience with Generative AI in contact centers. ### For Managers Actively tackle productivity issues in contact centers across all customer-interaction teams by concentrating on conversational analytics, vigilant compliance tracking, and systematic coaching for agents. Utilize Convin's advanced LLM models for deeper insights into customer behaviors. ### For Agents Enable agents to adeptly manage intricate dialogues through emphasis on impartial feedback, adaptable, individualized coaching, and daily provision of practical, actionable insights. ![OnScript](/images/os_transcript.png) Optimized Performance ## Harnessing Cutting Edge AI Models for Unmatched Accuracy By leveraging the latest technology in the AI space, we consistently achieve scoring accuracy levels exceeding 99.5%—all without the need for human intervention. Our streamlined, fully automated processes enable us to offer more competitive pricing than other providers. 99 % Accuracy 27 % Increase in CSAT 100 % Compliance monitoring 17 % Increase in collection rates 56 sec Lower AHT 60 % Decrease in Ramp up time ![OnScript](/images/graph.png) Comprehensive Human Verification Solutions ## We offer a complete set of human verification services, including Identifying the top-performing calls and agents can help you enhance sales and customer service by directing your focus to where it is most needed. ![Call Details](/images/chart.png) ##### Sentiment Reporting ##### Agent Self Management ![Call Details](/images/form.png) ##### The Power of AI in Monitoring Agent Performance ![Call Details](/images/task.png) █▓▓▓ ▓▓▓ ▓▓█▓ ▓▓▓▓▓▓▓▓▓ ▒▒▒▒▓▓▓▓ █▓▓▓▒▒▒▒▒ ▒▓▓▓▓▓▓▓▒▒ ▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓ █▓▓▓▓▓ ▓▓█▓▓▓ ▓▓▓▓▓▓▓▓ ▓▓▓ ▒▓▓▓█▓▓▓▓▓▓▓ ▓ ▓▓▓ Meet Darby ## Your AI assistant for contact center data Ask questions, explore campaigns, track agent performance, and surface compliance issues — through natural conversation. Darby streams live answers from your OnScript account with full source citations. [✓] Multi-Thread Chats [✓] Real-Time Streaming [✓] HIPAA Compliant [Learn More →](/darby) ![OnScript](/images/set.png) ## Your security is our priority [![GDPR Ready](/images/security/gdpr.png) GDPR-ready](/trust)[![TCPA Ready](/images/security/tcpa.png) TCPA-ready](/trust)[![CCPA Compliant](/images/security/ccpa.png) CCPA Compliant](/trust)[![HIPAA Compliant](/images/security/hipaa.png) HIPAA Compliant](/trust)[![SOC 2 Type II Certified](/images/security/soc.png) SOC 2 Type II Certified](/trust)[![ISO 27001 Compliant](/images/security/iso.png) ISO 27001 Compliant](/trust)[![PII Protection](/images/security/pii.png) PII Protection](/trust) ## Got questions? Let's connect.