Higher Education Institution Achieves 25% Cost Reduction with OnScript

A leading higher education institution has successfully integrated OnScript into their admissions and student services operations. This comprehensive case study explores how AI-driven call analysis has transformed their student interaction processes, improving service quality, ensuring educational compliance, enhancing student support capabilities, and delivering significant cost savings while increasing student enrollment rates and improving overall student satisfaction.

Cost Savings
Revenue Enhancement
Compliance
Service Quality
Data Insight
Student Support
Management Efficiency
Key Metrics Summary

Watch how OnScript transforms higher education admissions and student services

Cost Savings

Previous Method

Manual Admissions Process

The university previously relied on manual tracking and evaluation of student inquiries and admissions calls, requiring extensive administrative overhead.

Impact of OnScript:

By implementing OnScript, the higher education institution achieved a 25% reduction in admissions processing costs through automated call analysis and improved lead qualification, allowing counselors to focus on high-quality student interactions.

+25%

76.67%

92/120

Score

General Sentiments:

Agent: 89%Prospect: 87%

Student Inquiry Acknowledgment

Program Interest Assessment

Academic Background Review

Admission Requirements Overview

Financial Aid Discussion

Scholarship Opportunities

Campus Tour Scheduling

Application Process Guidance

Career Outcomes Discussion

Contact Information Verification

Next Steps Communication

Follow-up Appointment Setting

Application Portal Access

Document Requirements List

Student File Creation

Evaluation Disabled

Revenue Enhancement

OnScript has contributed to a 20% increase in student enrollment rates and improved retention for the higher education institution.

Better Student Qualification: Enhanced call analysis helps identify motivated students more effectively, leading to higher enrollment rates and improved student success outcomes.

Student Consultation Sentiment Analysis

Agent

Empathy

88%

Engagement and Clarity

92%

Enthusiasm

90%

General Sentiment

89%

Politeness Level

95%

Profanity

Not Detected

Coaching

Excellent work demonstrating enthusiasm and clarity when discussing academic programs. Your detailed explanations of career outcomes and financial aid options show strong product knowledge. To enhance interactions further, consider asking more discovery questions about the student's specific career goals and learning preferences to better tailor your recommendations.

Context

The admissions counselor displayed strong enthusiasm and comprehensive knowledge of academic programs throughout the call. Communication was clear and engaging, with effective use of success stories and career outcome data to support program recommendations.

Prospect

Empathy

82%

Engagement and Clarity

85%

Enthusiasm

88%

General Sentiment

87%

Politeness Level

90%

Profanity

Not Detected

Context

The prospective student showed genuine interest in the academic programs and asked thoughtful questions about career prospects and financial options. They appeared motivated and well-prepared for the conversation, demonstrating high engagement throughout the discussion about their educational goals.

Educational Compliance Rating Improvement

Enhanced adherence to educational regulations and student communication standards

Percentage Increase

+50%

Service Quality Rating Improvement

More consistent admissions counseling and better student information delivery

Percentage Increase

+40%

Percentage Increase

+60%

Data Insight Rating Improvement

The call analysis has provided valuable insights into student motivations and concerns, helping us improve our admissions process and better address prospective student needs

Student Support

+45%

Enhanced student communication and guidance throughout the admissions and enrollment process

Management Efficiency

+55%

Our admissions team uses OnScript insights to coach counselors and ensure consistent, effective student interactions

Key Metrics Summary

Metric	Percentage Increase
Cost Savings	+25%
Revenue Increase	+20%
Compliance Rating	+50%
Service Quality Rating	+40%
Data Insight Rating	+60%
Student Support Rating	+45%
Management Efficiency Rating	+55%

Conclusion

The integration of OnScript has significantly improved our higher education institution operations, delivering meaningful improvements in cost efficiency, student enrollment rates, regulatory compliance, and overall service quality. By providing detailed insights into student interactions and motivations, OnScript has enabled our admissions team to offer more personalized, effective guidance while maintaining high standards of educational service and student support.