---
title: "Darby — AI Chat for Contact Centers | OnScript"
description: "Darby by OnScript: conversational AI for contact center insights. Multi-thread chats, real-time streaming, compliance tracking. Try Darby today."
image: "https://onscript.ai/og.png"
---

New!

# Darby

AI assistant for your contact center — powered by semantic search

Ask questions, explore campaigns, track agent performance, and surface compliance issues — through natural conversation. Darby understands intent, not just keywords, and streams live answers from your OnScript account with full source citations.

[✓] True Semantic Search [✓] Real-Time Streaming [✓] HIPAA Compliant

![Darby AI](/darby/dog.png)

.5%

Accuracy Rate

Fast

Streaming Response

16+

Powerful Features

HIPAA

Compliant & Secure

What is Darby?

## Conversational AI that works the way you think

Stop waiting for dashboards and reports. Darby turns your contact center data into instant answers through natural conversation — ask anything, get results in real-time.

### Multi-Thread Conversations

Each chat gets its own unique thread ID. Switch between campaigns, teams, or analyses without losing any context. Compare results side by side in separate threads.

### Real-Time Streaming Responses

Darby doesn't wait. Watch answers build word-by-word as AI processes your request. Citations appear live as data sources are accessed.

### Persistent Memory per Thread

Darby remembers the context of your conversation — who you are, what you asked, and what your goals are. Every follow-up question is smarter than the last.

![Darby](data:image/svg+xml,%3csvg%20width='493'%20height='365'%20viewBox='0%200%20493%20365'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cpath%20d='M63.9074%200L43.9363%2043.9141L0%2063.875L43.9363%2083.8359L63.9074%20127.75L83.8785%2083.8359L127.815%2063.875L83.8785%2043.9141L63.9074%200Z'%20fill='white'/%3e%3cpath%20d='M125.076%20365V175.2H152.465V337.625H298.539V235.881L345.1%20189.344C354.23%20180.219%20361.229%20169.801%20366.098%20158.091C370.966%20146.381%20373.402%20134.138%20373.402%20121.363C373.402%20108.588%20370.891%2096.3445%20365.87%2084.6344C360.849%2072.9243%20353.925%2062.6586%20345.1%2053.8375L330.493%2038.7812L270.694%2098.55H188.527L164.333%20122.731L144.705%20103.569L177.115%2071.175H259.282L330.493%200L364.729%2034.2188C376.294%2045.777%20385.117%2059.0844%20391.205%2074.1406C397.291%2089.1969%20400.488%20104.938%20400.791%20121.363C400.488%20137.788%20397.291%20153.528%20391.205%20168.584C385.117%20183.641%20376.294%20196.949%20364.729%20208.506L325.928%20247.288V365H125.076ZM210.438%20266.906L118.685%20175.2C115.642%20172.159%20113.36%20168.737%20111.838%20164.934C110.317%20161.132%20109.556%20157.102%20109.556%20152.844C109.556%20148.585%20110.317%20144.479%20111.838%20140.525C113.36%20136.571%20115.642%20133.073%20118.685%20130.031L153.834%2094.4438L207.243%20147.369C215.459%20155.581%20221.773%20164.934%20226.187%20175.428C230.598%20185.922%20232.806%20196.949%20232.806%20208.506C232.806%20219.153%20230.905%20229.569%20227.1%20239.759C223.294%20249.948%20217.742%20258.999%20210.438%20266.906Z'%20fill='white'/%3e%3cpath%20d='M429.093%20237.25L409.121%20281.163L365.186%20301.125L409.121%20321.087L429.093%20365L449.065%20321.087L493%20301.125L449.065%20281.163L429.093%20237.25Z'%20fill='white'/%3e%3c/svg%3e)

Darby Show me active campaigns with low performance Ask about your contact center...

Darby may make mistakes. Verify important info.

Intelligent Suggestions

## _

Context-aware suggestions guide you to insights faster. Click any prompt to instantly populate your chat.

The Darby Difference

## True semantic search — built into every query

Most teams don't have a search problem — they have a visibility problem. Traditional tools force you to guess the right keywords, set up rules, and dig through transcripts. If you don't ask the exact question, you don't get the insight.

Keyword Search

✗ Show me calls with 'cancel' ✗ Find calls mentioning 'supervisor' ✗ Search for 'billing dispute'

Misses synonyms, paraphrasing, and tone. You must know exactly what to search for — or you miss it entirely.

Darby Semantic Search

✓ Show me calls where customers are frustrated about billing ✓ Find calls where the agent lost control of the conversation ✓ Which calls had unresolved objections about price?

Understands intent, context, and meaning — powered by embeddings and NLP, not string matching.

Instead of searching for what was said , you understand why it was said — uncovering the patterns, objections, and moments that drive or block outcomes.

How the market stacks up

| Platform type | Multi-call keyword search | NLP topic clustering | Semantic / intent search | Freeform natural language | ![Darby](data:image/svg+xml,%3csvg%20width='493'%20height='365'%20viewBox='0%200%20493%20365'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cpath%20d='M63.9074%200L43.9363%2043.9141L0%2063.875L43.9363%2083.8359L63.9074%20127.75L83.8785%2083.8359L127.815%2063.875L83.8785%2043.9141L63.9074%200Z'%20fill='white'/%3e%3cpath%20d='M125.076%20365V175.2H152.465V337.625H298.539V235.881L345.1%20189.344C354.23%20180.219%20361.229%20169.801%20366.098%20158.091C370.966%20146.381%20373.402%20134.138%20373.402%20121.363C373.402%20108.588%20370.891%2096.3445%20365.87%2084.6344C360.849%2072.9243%20353.925%2062.6586%20345.1%2053.8375L330.493%2038.7812L270.694%2098.55H188.527L164.333%20122.731L144.705%20103.569L177.115%2071.175H259.282L330.493%200L364.729%2034.2188C376.294%2045.777%20385.117%2059.0844%20391.205%2074.1406C397.291%2089.1969%20400.488%20104.938%20400.791%20121.363C400.488%20137.788%20397.291%20153.528%20391.205%20168.584C385.117%20183.641%20376.294%20196.949%20364.729%20208.506L325.928%20247.288V365H125.076ZM210.438%20266.906L118.685%20175.2C115.642%20172.159%20113.36%20168.737%20111.838%20164.934C110.317%20161.132%20109.556%20157.102%20109.556%20152.844C109.556%20148.585%20110.317%20144.479%20111.838%20140.525C113.36%20136.571%20115.642%20133.073%20118.685%20130.031L153.834%2094.4438L207.243%20147.369C215.459%20155.581%20221.773%20164.934%20226.187%20175.428C230.598%20185.922%20232.806%20196.949%20232.806%20208.506C232.806%20219.153%20230.905%20229.569%20227.1%20239.759C223.294%20249.948%20217.742%20258.999%20210.438%20266.906Z'%20fill='white'/%3e%3cpath%20d='M429.093%20237.25L409.121%20281.163L365.186%20301.125L409.121%20321.087L429.093%20365L449.065%20321.087L493%20301.125L449.065%20281.163L429.093%20237.25Z'%20fill='white'/%3e%3c/svg%3e) Darby by OnScript | ✓ Yes | ✓ Yes | ✓ Native | ✓ Yes | AI-Enhanced Platforms | ✓ Yes | ✓ Yes | ~ Emerging | ~ Limited | Conversation Intelligence Tools | ✓ Yes | ✓ Yes | ~ Limited | ✗ No | Speech Analytics Platforms | ✓ Yes | ~ Partial | ✗ No | ✗ No | Traditional QA & Compliance Tools | ✓ Yes | ✗ No | ✗ No | ✗ No

Based on publicly available product documentation and market research.

▓███████ ▓████████████ ▓████████ ████ ▓█▓ █████ █████████▓ ▓ ▓███ ████████ ▒ ▓███████████ ▒▒▒▒▒█████▓ ▓█▓ ▓█▒▒▒▒▒▒▒▒▒▒▒▒ █████ ▓▒▒▒▒▒▒▒▒▒▓▓████▓ █████ ▓░█▓█ ██████████▓▓███▓▓▓████ Data & Insights

## Everything in your account is one question away

Darby has full access to your OnScript account data. Ask about anything — past calls, agent scores, campaign stats, compliance flags, trends over time. If it's in your account, Darby can surface it in seconds.

→ Agent performance across any date range → Campaign conversion rates and call volumes → Compliance flags and script adherence → CSAT scores, sentiment trends, call quality → File Attachments → Live Source Tracking → Exports & Reports

Interface

## Fits into your workflow, not the other way around

Use Darby as a sidebar panel next to your dashboards, or as a floating overlay you can bring up anywhere — without leaving whatever you're doing. Your layout preference is saved automatically.

#### Grid & Float Modes

Sidebar layout for focused work, or a floating picture-in-picture mode when you need Darby alongside another application.

#### Rich Markdown Responses

Answers include tables, code blocks, headers, and formatted lists — not just walls of text.

█ ██ ▓█████▓ ▓██ ▒ ███▓███████ █████████████▓ ▒▒▓▒ ▓██████ ██████████████▒▒▒▓▓▓ ▓██████▒████████▒▒▒▒▒ ██████ █████████▓▒ ███████▓ ▓█ ███████ ▓█ ███ ███ ▓▓█▓ ██ ██ ▓█▓ ██ ██ ▓█▓ ▓███ ▓██ █▓▓▓ ▓▓▓ ▓▓█▓ ▓▓▓▓▓▓▓▓▓ ▒▒▒▒▓▓▓▓ █▓▓▓▒▒▒▒▒ ▒▓▓▓▓▓▓▓▒▒ ▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓ █▓▓▓▓▓ ▓▓█▓▓▓ ▓▓▓▓▓▓▓▓ ▓▓▓ ▒▓▓▓█▓▓▓▓▓▓▓ ▓ ▓▓▓ Security & Compliance

## HIPAA-ready. Built for regulated industries.

Healthcare, financial services, insurance — Darby is built for environments where data handling isn't optional. PII is auto-redacted before it leaves your environment. All traffic is encrypted in transit.

Automatic PII redaction, data encrypted in transit, no retention of sensitive fields outside your account scope.

How It Works

## From question to insight in seconds

01

### Connect

Securely integrate Darby with your OnScript contact center account. Your campaigns, agents, and call data are instantly accessible.

02

### Ask

Type any question naturally. Use smart suggestions or run your own queries about performance, compliance, or trends.

03

### Stream

Darby pulls live data from your contact center, processes it with AI, and streams results back in real-time with source citations.

04

### Act

Take action directly from insights — coach agents, update campaigns, export reports. All from one conversation.

Trusted by Teams

## What contact centers say about OnScript

- [![Prominent BPO Sees 40% Cost Savings with OnScript](/@imagetools/4610314550b717609141ecdb9559de6fd329ddbc) Prominent BPO Sees 40% Cost Savings with OnScript Read story +40% Cost Savings +30% Revenue Increase +100% Data Insight Rating](/prominent_bpo/)
- [![Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration](/@imagetools/6ee1361e18319db586af972daea36a77092e4e37) Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration Read story +30% Cost Savings +10% Revenue Increase +100% Data Insight Rating](/insurance-industry-leader/)
- [![Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript](/@imagetools/ecbbb44037936c7bc7bebcc35e8191ec6a66cb64) Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript Read story +10% Cost Savings +10% Revenue Increase +50% Data Insight Rating](/consumer-credit/)
- [![Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration](/@imagetools/127a4c084cdabcea644642e8b0deee1fa45af7d6) Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration Read story +50% Cost Savings +10% Revenue Increase +29% Data Insight Rating](/marketing-company/)

![OnScript](/images/set.png)

## Your security is our priority

[![GDPR Ready](/images/security/gdpr.png) GDPR-ready](/trust)[![TCPA Ready](/images/security/tcpa.png) TCPA-ready](/trust)[![CCPA Compliant](/images/security/ccpa.png) CCPA Compliant](/trust)[![HIPAA Compliant](/images/security/hipaa.png) HIPAA Compliant](/trust)[![SOC 2 Type II Certified](/images/security/soc.png) SOC 2 Type II Certified](/trust)[![ISO 27001 Compliant](/images/security/iso.png) ISO 27001 Compliant](/trust)[![PII Protection](/images/security/pii.png) PII Protection](/trust)

## Got questions? Let's connect.