Vocalytics™

Master the voice of every call—track tone, confidence, adaptability, and more with Vocalytics™

Elevate your QA with AI-powered vocal analysis. Measure 15+ vocal traits—think empathy, pacing, energy—so coaches and agents can target improvement areas based on what truly matters.

Watch how Vocalytics transform quality assurance and coaching workflows

Capture Rich Vocal Data

After each call, our AI analyzes tone, volume, pacing, emotional intelligence, and adaptability. Get deeper insights into how agents communicate beyond just words—understand the full vocal signature that drives customer satisfaction.

Real-time analysis of 15+ vocal traits

Emotional intelligence scoring

Automated tone and pace detection

Score Vocal Traits

Each agent call gets scored for conversation flow, empathy, professionalism, active listening, conflict resolution, and more. Our AI provides consistent, unbiased evaluation of vocal performance that helps coaches identify specific improvement areas.

Standardized AI-driven scoring

Empathy and professionalism metrics

Conflict resolution tracking

Coaching Made Actionable

Define thresholds per trait, build coaching workflows, and close the loop inside the agent portal. Transform insights into action with personalized coaching recommendations that drive real improvement in agent performance and customer satisfaction.

Personalized coaching workflows

Custom threshold settings

Agent portal integration

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