---
title: "Sentiment Analysis - AI-Powered Emotional Insights | OnScript"
description: "Enhance your analysis with AI-extracted Sentiments. Score on Empathy, Clarity, Enthusiasm, Politeness, and General Sentiment with comprehensive reporting and coaching insights."
image: "https://onscript.ai/og.png"
---

Sentiment Analysis

# Enhance your analysis with AI-extracted Sentiments

OnScript now provides Sentiment analysis in the call details tab, for both the agent and prospect. Gain deeper insights into emotions and attitudes with scoring on Empathy, Clarity, Enthusiasm, Politeness, and General Sentiment.

## Watch how Sentiment Analysis transforms customer interaction insights

![Sentiment analysis dashboard showing emotion scores](/images/products/sent_1.png)

## AI-Extracted Sentiments

OnScript provides comprehensive sentiment analysis in the call details tab for both agents and prospects. Gain deeper insights into emotions and attitudes with our AI-powered analysis that helps you understand the true emotional dynamics of every conversation.

Dual-perspective analysis (agent & prospect) Real-time emotional insights Integrated call details view

## Five Core Sentiments

Our AI scores conversations on five key emotional dimensions: Empathy, Clarity, Enthusiasm, Politeness, and General Sentiment. Additionally, OnScript provides profanity detection alerts and delivers coaching summaries with contextual insights for continuous improvement.

Empathy and Politeness scoring Clarity and Enthusiasm metrics Profanity detection alerts

![Sentiment scoring interface showing the five core metrics](/images/products/sent_2.png)

![Reporting dashboard with sentiment filtering options](/images/products/sent_3.png)

## Robust Reporting Dashboard

Our comprehensive reporting dashboard allows you to easily filter sentiment data by affiliate, media source, call center team, and end buyer. This valuable addition enables clients to refine customer interactions, enhance training programs, and ultimately improve overall customer satisfaction.

Advanced filtering by team and source AI-generated coaching summaries Enhanced training program insights

We are OnScript

## What our clients say about us

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## Transform customer interactions with sentiment insights

Learn how to enhance your customer experience strategy with AI-powered sentiment analysis and coaching.