Sentiment Analysis

Enhance your analysis with AI-extracted Sentiments

OnScript now provides Sentiment analysis in the call details tab, for both the agent and prospect. Gain deeper insights into emotions and attitudes with scoring on Empathy, Clarity, Enthusiasm, Politeness, and General Sentiment.

Watch how Sentiment Analysis transforms customer interaction insights

Sentiment analysis dashboard showing emotion scores

AI-Extracted Sentiments

OnScript provides comprehensive sentiment analysis in the call details tab for both agents and prospects. Gain deeper insights into emotions and attitudes with our AI-powered analysis that helps you understand the true emotional dynamics of every conversation.

Dual-perspective analysis (agent & prospect)

Real-time emotional insights

Integrated call details view

Five Core Sentiments

Our AI scores conversations on five key emotional dimensions: Empathy, Clarity, Enthusiasm, Politeness, and General Sentiment. Additionally, OnScript provides profanity detection alerts and delivers coaching summaries with contextual insights for continuous improvement.

Empathy and Politeness scoring

Clarity and Enthusiasm metrics

Profanity detection alerts

Sentiment scoring interface showing the five core metrics

Reporting dashboard with sentiment filtering options

Robust Reporting Dashboard

Our comprehensive reporting dashboard allows you to easily filter sentiment data by affiliate, media source, call center team, and end buyer. This valuable addition enables clients to refine customer interactions, enhance training programs, and ultimately improve overall customer satisfaction.

Advanced filtering by team and source

AI-generated coaching summaries

Enhanced training program insights

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