---
title: "PII Redaction - Automatic Compliance Protection | OnScript"
description: "Automatic PII redaction for full compliance. Banking details, SSNs, and credit card numbers automatically redacted in transcripts and audio recordings. PCI-DSS certified protection."
image: "https://onscript.ai/og.png"
---

PII Redaction

# Automatic PII Redaction for Full Compliance

At OnScript.AI, we understand the strict compliance and regulatory standards required in the debt collections industry, where every call matters and accuracy is critical. We ensure all personal information is removed the moment we detect it.

## Watch how OnScript automatically redacts sensitive data in real calls

Here's how OnScript redacts sensitive data — listen to this real call snippet where a customer's credit card info is automatically masked in both text and audio.

Call Transcript - Live Redaction Agent · 00:15s - 00:18s Thank you for calling. Can I get your full name and account number please? Customer · 00:19s - 00:22s Yes, my name is John Smith and my account number is **** PII Redacted Agent · 00:23s - 00:25s Perfect. And can you verify your social security number for security purposes? Customer · 00:26s - 00:28s Sure, it's **** PII Redacted Agent · 00:29s - 00:32s Thank you. I've verified your account. How can I help you today?

## PCI-DSS Certified Redaction

We are fully PCI compliant here at OnScript.AI, where your sensitive customer banking, social security, and credit card information will be fully redacted — both in call transcriptions and audio recordings.

#### Banking Details Protected

Credit card numbers, bank accounts, and routing numbers automatically detected and redacted

#### SSN Security

Social Security Numbers instantly identified and masked in real-time

#### Audio & Text Redaction

Complete protection across both transcript and audio recording formats

## Seamless Ecosystem Integration

Worried that your dialer or CRM doesn't support audio redaction? OnScript has you covered! Simply send us your call recordings — we'll transcribe them, redact PII in both audio and text, and push fully redacted transcriptions and recordings back to your CRM or dialer via our secure outbound webhook.

#### Universal Compatibility

Works with any dialer or CRM system through secure webhook integration

#### Secure Processing

End-to-end encrypted processing ensures your data stays protected throughout the redaction workflow

#### Automated Workflow

Keep your entire ecosystem compliant with automated redaction and secure data return

Customer Success

## What our clients say about PII protection

- [![Prominent BPO Sees 40% Cost Savings with OnScript](/@imagetools/4610314550b717609141ecdb9559de6fd329ddbc) Prominent BPO Sees 40% Cost Savings with OnScript Read story +40% Cost Savings +30% Revenue Increase +100% Data Insight Rating](/prominent_bpo/)
- [![Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration](/@imagetools/6ee1361e18319db586af972daea36a77092e4e37) Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration Read story +30% Cost Savings +10% Revenue Increase +100% Data Insight Rating](/insurance-industry-leader/)
- [![Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript](/@imagetools/ecbbb44037936c7bc7bebcc35e8191ec6a66cb64) Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript Read story +10% Cost Savings +10% Revenue Increase +50% Data Insight Rating](/consumer-credit/)
- [![Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration](/@imagetools/127a4c084cdabcea644642e8b0deee1fa45af7d6) Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration Read story +50% Cost Savings +10% Revenue Increase +29% Data Insight Rating](/marketing-company/)

## Smart Redaction, Seamlessly Built Into Your Workflow

Handling sensitive customer data? One slip could cost you. Protect customer trust, stay compliant, and reduce risk with intelligent PII redaction.

### Stay Compliant

Meet PCI-DSS standards and regulatory requirements with automated compliance protection

### Protect Trust

Safeguard customer relationships by ensuring sensitive information never leaves a digital trail

### Reduce Risk

Eliminate data breach vulnerabilities and protect against costly compliance violations