---
title: "Disposition Settings - Smart Call Categorization | OnScript"
description: "Streamline call outcomes with smart Disposition Settings. Configure custom disposition codes and automate call categorization to improve reporting accuracy and call center operations."
image: "https://onscript.ai/og.png"
---

Disposition Settings

# Streamline call outcomes with smart Disposition Settings

Configure custom disposition codes and automate call categorization to improve reporting accuracy and streamline your call center operations with intelligent outcome tracking.

![Disposition settings interface showing custom codes](/images/products/disp.png)

## Custom Disposition Codes

OnScript's Disposition Settings allow you to create and manage custom disposition codes that align with your business needs. Configure outcome categories that matter most to your operation, ensuring accurate tracking and reporting of every call interaction.

Fully customizable disposition codes Business-aligned outcome tracking Accurate call categorization

## Automated Call Categorization

Leverage AI-powered automation to intelligently categorize calls based on your predefined disposition codes. OnScript automatically analyzes call content and assigns appropriate dispositions, reducing manual work while improving consistency and accuracy across your team.

AI-powered disposition assignment Reduced manual categorization work Consistent team-wide accuracy

![Automated categorization interface showing AI disposition assignment](/images/products/columns.png)

![Reporting dashboard showing disposition analytics and insights](/images/products/disp_2.png)

## Enhanced Reporting & Analytics

Transform your call center insights with comprehensive disposition reporting. OnScript provides detailed analytics on call outcomes, trends, and patterns, enabling data-driven decisions that improve operational efficiency and customer satisfaction rates.

Comprehensive outcome analytics Trend and pattern identification Data-driven operational insights

We are OnScript

## What our clients say about us

- [![Prominent BPO Sees 40% Cost Savings with OnScript](/@imagetools/4610314550b717609141ecdb9559de6fd329ddbc) Prominent BPO Sees 40% Cost Savings with OnScript Read story +40% Cost Savings +30% Revenue Increase +100% Data Insight Rating](/prominent_bpo/)
- [![Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration](/@imagetools/6ee1361e18319db586af972daea36a77092e4e37) Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration Read story +30% Cost Savings +10% Revenue Increase +100% Data Insight Rating](/insurance-industry-leader/)
- [![Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript](/@imagetools/ecbbb44037936c7bc7bebcc35e8191ec6a66cb64) Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript Read story +10% Cost Savings +10% Revenue Increase +50% Data Insight Rating](/consumer-credit/)
- [![Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration](/@imagetools/127a4c084cdabcea644642e8b0deee1fa45af7d6) Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration Read story +50% Cost Savings +10% Revenue Increase +29% Data Insight Rating](/marketing-company/)

## Streamline your call center operations with smart Disposition Settings

Transform your call tracking and reporting with intelligent disposition management and automated categorization.