Disposition Settings

Streamline call outcomes with smart Disposition Settings

Configure custom disposition codes and automate call categorization to improve reporting accuracy and streamline your call center operations with intelligent outcome tracking.

Disposition settings interface showing custom codes

Custom Disposition Codes

OnScript's Disposition Settings allow you to create and manage custom disposition codes that align with your business needs. Configure outcome categories that matter most to your operation, ensuring accurate tracking and reporting of every call interaction.

Fully customizable disposition codes

Business-aligned outcome tracking

Accurate call categorization

Automated Call Categorization

Leverage AI-powered automation to intelligently categorize calls based on your predefined disposition codes. OnScript automatically analyzes call content and assigns appropriate dispositions, reducing manual work while improving consistency and accuracy across your team.

AI-powered disposition assignment

Reduced manual categorization work

Consistent team-wide accuracy

Automated categorization interface showing AI disposition assignment

Reporting dashboard showing disposition analytics and insights

Enhanced Reporting & Analytics

Transform your call center insights with comprehensive disposition reporting. OnScript provides detailed analytics on call outcomes, trends, and patterns, enabling data-driven decisions that improve operational efficiency and customer satisfaction rates.

Comprehensive outcome analytics

Trend and pattern identification

Data-driven operational insights

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