---
title: "Agent Trend Analysis - Performance Tracking | OnScript"
description: "Track agent performance trends across 30+ vocal traits. Identify declining and improving behaviors, focus coaching conversations, and drive measurable results with AI-powered analysis."
image: "https://onscript.ai/og.png"
---

Agent Trend Analysis

# Unlock agent performance with Top Traits analysis across 30+ vocal behaviors

Instantly see how each agent scores on Pause Usage, Tailoring Communication, and Confidence Level. Spot declining traits and improving traits over any date range to focus coaching on what really matters.

## Watch how Agent Trend Analysis transforms coaching conversations

![Agent performance dashboard showing 30+ vocal traits](/images/products/top_traits_1.png)

## Analyze 30+ Vocal Performance Traits

OnScript.ai analyzes around 30 vocal performance and tonality traits including Pause Usage, Tailoring Communication, Confidence Level, Silence Handling, and Focus on Customer Needs. Compare each agent's performance against team and campaign averages instantly.

30+ vocal performance and tonality traits Team and campaign average comparisons Real-time performance scoring

## Spot Declining & Improving Traits

Identify declining traits and improving traits over any date range. Focus coaching conversations on what really matters with clear visual indicators of performance trends and targeted improvement recommendations.

Declining trait identification Improving trait tracking Flexible date range analysis

![Trend analysis chart showing performance improvements](/images/products/top_traits_2.png)

## Proven Results with Agent Trend Analysis

Small shifts in vocal tone, pacing, and adaptability add up to big gains in CSAT and sales. When agents build stronger Silence Handling and Focus on Customer Needs you'll see fewer escalations, higher first-call resolutions, and happier customers.

15% Increase in revenue per hour per agent 22% Improvement in compliance measures 76% Boost in QA manager efficiency

We are OnScript

## What our clients say about us

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## Ready to turn data into action?

Dive into your Trend Analysis report, pick areas for coaching, and watch your team and your business thrive.