Agent Trend Analysis

Unlock agent performance with Top Traits analysis across 30+ vocal behaviors

Instantly see how each agent scores on Pause Usage, Tailoring Communication, and Confidence Level. Spot declining traits and improving traits over any date range to focus coaching on what really matters.

Watch how Agent Trend Analysis transforms coaching conversations

Agent performance dashboard showing 30+ vocal traits

Analyze 30+ Vocal Performance Traits

OnScript.ai analyzes around 30 vocal performance and tonality traits including Pause Usage, Tailoring Communication, Confidence Level, Silence Handling, and Focus on Customer Needs. Compare each agent's performance against team and campaign averages instantly.

30+ vocal performance and tonality traits

Team and campaign average comparisons

Real-time performance scoring

Spot Declining & Improving Traits

Identify declining traits and improving traits over any date range. Focus coaching conversations on what really matters with clear visual indicators of performance trends and targeted improvement recommendations.

Declining trait identification

Improving trait tracking

Flexible date range analysis

Trend analysis chart showing performance improvements

Proven Results with Agent Trend Analysis

Small shifts in vocal tone, pacing, and adaptability add up to big gains in CSAT and sales. When agents build stronger Silence Handling and Focus on Customer Needs you'll see fewer escalations, higher first-call resolutions, and happier customers.

15%

Increase in revenue per hour per agent

22%

Improvement in compliance measures

76%

Boost in QA manager efficiency

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