---
title: "Agent Assist — Real-time Agent Dashboard | OnScript"
description: "Empower your call center agents with real-time performance tracking, scoreboards, and targeted coaching through the Agent Assist desktop app."
image: "https://onscript.ai/og.png"
---

New Feature

# Agent Assist

Drive peak performance across your entire contact center.

Give your team real-time visibility into their call quality. Agent Assist is a lightweight desktop app that empowers agents to monitor scores, track trends, and climb the leaderboard—boosting engagement without interrupting their workflow.

[✓] Windows & macOS App [✓] Live Dashboard [✓] Actionable Insights

![Agent Assist Dashboard](/@imagetools/70656aa22b2cea46557e00a87c4836ade2458c5e)

Dashboard & Trends

## Know exactly where you stand, instantly.

The Dashboard is your home screen — showing your current performance at a glance. See your last call score, weekly averages, and specific traits where you can improve.

### Last Call Widget

Instantly view your most recent call's quality score and bonus coins.

### Weekly Trends

Analyze average scores, call volumes, and call duration distributions over time.

### Actionable Insights

Identify your top 3 areas for improvement with quick coaching tips.

### Mini Mode

A compact, unobtrusive widget that sits quietly on your screen without distracting from your main workflow.

### Leaderboards & Coins

Rise through the ranks by earning bonus coins for high-scoring calls.

### Dispute System

Review call transcripts and formally challenge unfair scores directly in the app.

![Agent Assist Dashboard](/@imagetools/b10e9e3996e3e297660b41aca1c0799496fd5c84)

Deployment

## Get started in seconds

01

### Sign Up

Create your administrator account on the OnScript platform.

02

### Add Agents

Invite your call center agents directly from the admin panel.

03

### Install App

Agents download the lightweight Agent Assist desktop app for Windows or macOS.

04

### Track

Agents monitor their live scores while you manage performance via the web.

Trusted by Teams

## What contact centers say about OnScript

- [![Prominent BPO Sees 40% Cost Savings with OnScript](/@imagetools/4610314550b717609141ecdb9559de6fd329ddbc) Prominent BPO Sees 40% Cost Savings with OnScript Read story +40% Cost Savings +30% Revenue Increase +100% Data Insight Rating](/prominent_bpo/)
- [![Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration](/@imagetools/6ee1361e18319db586af972daea36a77092e4e37) Insurance Industry Leader Achieves 30% QC Cost Reduction and 10% Revenue Increase with OnScript Integration Read story +30% Cost Savings +10% Revenue Increase +100% Data Insight Rating](/insurance-industry-leader/)
- [![Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript](/@imagetools/ecbbb44037936c7bc7bebcc35e8191ec6a66cb64) Consumer Credit Counseling Firm Achieves 50% Management Efficiency with OnScript Read story +10% Cost Savings +10% Revenue Increase +50% Data Insight Rating](/consumer-credit/)
- [![Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration](/@imagetools/127a4c084cdabcea644642e8b0deee1fa45af7d6) Performance Marketing Firm Achieves 50% Cost Savings and 10% Revenue Increase with OnScript Integration Read story +50% Cost Savings +10% Revenue Increase +29% Data Insight Rating](/marketing-company/)

![OnScript](/images/set.png)

## Your security is our priority

[![GDPR Ready](/images/security/gdpr.png) GDPR-ready](/trust)[![TCPA Ready](/images/security/tcpa.png) TCPA-ready](/trust)[![CCPA Compliant](/images/security/ccpa.png) CCPA Compliant](/trust)[![HIPAA Compliant](/images/security/hipaa.png) HIPAA Compliant](/trust)[![SOC 2 Type II Certified](/images/security/soc.png) SOC 2 Type II Certified](/trust)[![ISO 27001 Compliant](/images/security/iso.png) ISO 27001 Compliant](/trust)[![PII Protection](/images/security/pii.png) PII Protection](/trust)

## Got questions? Let's connect.