Addiction Treatment Center Achieves 40% Cost Reduction with OnScript

A leading addiction treatment center has successfully implemented OnScript to revolutionize their patient intake and admission processes. This comprehensive case study demonstrates how AI-driven call analysis has transformed their operations, improving patient care quality, ensuring healthcare compliance, enhancing emotional support capabilities, and delivering substantial cost savings while significantly increasing patient admission rates and treatment program enrollment.

Cost Savings
Revenue Enhancement
Compliance
Care Quality
Data Insight
Patient Support
Management Efficiency
Key Metrics Summary

Watch how OnScript transforms addiction treatment center operations and patient care

Cost Savings

Previous Method

Traditional Screening Process

The treatment center previously relied on lengthy manual screening processes and multiple callback attempts to qualify patients for admission.

Impact of OnScript:

By implementing OnScript, the addiction treatment center achieved a 40% reduction in screening costs through automated call analysis and improved patient qualification processes, enabling staff to focus on direct patient care.

+40%

81.67%

98/120

Score

General Sentiments:

Agent: 93%Prospect: 72%

Patient Intake and Verification

Addiction Assessment Overview

Substance Use History

Medical History Review

Insurance Verification

Treatment Options Discussion

Program Availability Check

Admission Requirements

Support System Assessment

Crisis Intervention if Needed

Treatment Plan Overview

Financial Options Discussion

Next Steps Communication

Follow-up Scheduling

Patient File Creation

Evaluation Disabled

Revenue Enhancement

OnScript has contributed to a 30% increase in patient admission rates and improved treatment program enrollment for the addiction treatment center.

Better Patient Qualification: Enhanced call analysis helps identify patients ready for treatment more effectively, leading to higher admission rates and improved treatment outcomes.

Patient Intake Sentiment Analysis

Agent

Empathy

95%

Engagement and Clarity

90%

Enthusiasm

88%

General Sentiment

93%

Politeness Level

98%

Profanity

Not Detected

Coaching

Excellent demonstration of empathy and compassion during patient intake. Your approach shows understanding of the sensitive nature of addiction treatment. Continue to provide reassurance and maintain non-judgmental communication. Consider offering additional resources and emphasizing the positive aspects of seeking treatment to help build patient confidence.

Context

The agent displayed exceptional empathy and professionalism throughout the call, demonstrating deep understanding of addiction treatment processes. Communication was clear, compassionate, and supportive, creating a safe space for the caller to discuss their situation openly.

Prospect

Empathy

70%

Engagement and Clarity

75%

Enthusiasm

65%

General Sentiment

72%

Politeness Level

80%

Profanity

Not Detected

Context

The caller showed courage in reaching out for help but displayed understandable anxiety and vulnerability about their situation. They were receptive to information about treatment options and showed appreciation for the non-judgmental approach. Some hesitation was evident when discussing personal details, which is typical for addiction treatment inquiries.

Healthcare Compliance Rating Improvement

Enhanced adherence to HIPAA regulations and healthcare communication standards

Percentage Increase

+75%

Care Quality Rating Improvement

More consistent intake processes and better patient assessment documentation

Percentage Increase

+65%

Percentage Increase

+85%

Data Insight Rating Improvement

The sentiment analysis has been crucial for understanding patient emotional states and tailoring our approach to provide the most effective support during the intake process

Patient Support

+80%

Enhanced patient communication and emotional support throughout the treatment inquiry and admission process

Management Efficiency

+70%

Our clinical team uses OnScript insights to coach intake specialists and ensure compassionate, effective patient interactions

Key Metrics Summary

Metric	Percentage Increase
Cost Savings	+40%
Revenue Increase	+30%
Compliance Rating	+75%
Care Quality Rating	+65%
Data Insight Rating	+85%
Patient Support Rating	+80%
Management Efficiency Rating	+70%

Conclusion

The integration of OnScript has significantly enhanced our addiction treatment center operations, delivering substantial improvements in cost efficiency, patient admission rates, regulatory compliance, and overall care quality. By providing detailed insights into patient interactions and emotional states, OnScript has enabled our team to offer more compassionate, effective support while maintaining the highest standards of healthcare compliance and patient care.